CRM magazine Announces Winners of 2008 CRM Market Awards.Companies, Customers, and Industry Visionaries Honored for Successes in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Marketplace over the Previous 12 Months. NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- CRM magazine, the industry's leading publication, announced the winners of its 2008 CRM Market Awards here today, in conjunction with the magazine's destinationCRM 2008 conference. As the CRM software market extended its growth streak yet again, CRM magazine and the seventh annual CRM Market Awards honored the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships through the sophisticated integration of people, processes, and technologies. With this year's awards, the magazine expanded its scope to a record 10 categories. In each, the magazine named one Market Winner, denoting the highest score compared to its peers. Each category also produced four Market Leader awards and a "One to Watch." "CRM magazine is pleased to present the 2008 CRM Market Awards to those companies and individuals who are raising the bar in their customer relationship initiatives. These efforts are helping companies streamline business processes, maximize profitability, and provide more value to customers," said David Myron, editorial director of CRM magazine. "Congratulations to this year's award recipients. May they continue to raise the standard of CRM excellence." Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction. [TABLE OMITTED] Eight members of the CRM community were named by the magazine as 2008 Influential Leaders: Kevin Bandy bandy /ban·dy/ (band´e) bowed or bent in an outward curve. , a partner at consultancy Accenture; Josh Bernoff & Charlene Li, longtime industry analysts and authors of Groundswell ground·swell n. 1. A sudden gathering of force, as of public opinion: a groundswell of antiwar sentiment. 2. ; Des Cahill, the CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Habeas; marketing guru Seth Godin; industry thought leader Paul Greenberg; Bill McDermott, president and CEO of SAP Americas & Asia Pacific Japan; Sridhar Vembu, CEO of AdventNet; and Brad Wilson, general manager of Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. . The magazine also named eight Rising Stars for the year: Apple, a burgeoning player in the industry; Marketo, a software firm bridging sales and marketing; platform developer nGenera; Ribbit, a provider of voice services; social-networking developer Trampoline trampoline Resilient sheet or web (often of nylon) supported by springs in a metal frame and used as a springboard and landing area in tumbling. Trampolining is an individual sport of acrobatic movements performed after rebounding into the air from the trampoline. Systems; the microblogging site Twitter A Web site and service that lets users send short text messages from their cellphones to a group of friends. Launched in 2006, Twitter (www.twitter.com) was designed for people to broadcast their current activities and thoughts. ; and billing-as-a-service providers Aria Systems and Zuora. Lastly, the magazine named four customer implementations as winners of its CRM Elite Award: Qualcomm, for a mixed deployment of EchoSign and Salesforce.com; VisionShare, for a Microsoft Dynamics CRM deployment with Axonom; the Toledo Mud Hens The Toledo Mud Hens are a minor league baseball team located in Toledo, Ohio. The Mud Hens play in the International League, and are currently associated with the major-league team the Detroit Tigers. , for a Microsoft Dynamics CRM deployment with First Tech Direct; and Ice Energy, for an initiative with JangoMail. The 2008 CRM Market Awards are being presented at the destinationCRM 2008 Conference at the Marriott Marquis in New York. An expanded version of the results have been published in the September 2008 issue of CRM magazine--available in print and in digital NXTBook format (http://www.nxtbook.com/nxtbooks/crmmedia/crm0908/index.php). The awards package will appear online beginning September 1, 2008, at http://www.destinationCRM.com. |
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