CRM Specialist update Has Premium Partner Status with Siemens Business Services; Cooperation Between update and Siemens Business Services Focuses on CRM for Small and Medium-Size Enterprises.DREIEICH-SPRENDLINGEN, Germany -- Headquartered in Vienna, update software AG, one of Europe's foremost providers of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems, becomes a Premium Partner of Siemens Business Services. At the heart of the cooperation between update and Siemens Business Services are CRM systems that are tailored to the needs of small and medium-sized enterprises (SMEs). With this move, update and Siemens Business Services want to further expand their joint market position and exploit new market potentials throughout Europe. The joint services are based on the successful marketing.manager CRM system by update. Siemens Business Services offers marketing.manager in a web-based on-demand rental solution named readyCRM. This product allows above all smaller firms, which often have no IT department of their own, to get off to a fast, flexible and inexpensive start in professional Customer Relationship Management. But Siemens Business Services also carries out individual projects using marketing.manager that involve gearing the CRM system to the needs and business processes of larger corporates and integrating it, for example, with ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. solutions. With this new Premium Partnership, update and Siemens Business Services are now expanding a collaboration that has existed in Austria for quite some time into the German and the international, European market. readyCRM, the web-based CRM on-demand solution, is already available in a German and an English language English language, member of the West Germanic group of the Germanic subfamily of the Indo-European family of languages (see Germanic languages). Spoken by about 470 million people throughout the world, English is the official language of about 45 nations. version, while update offers marketing.manager in no less than 20 European language versions. The new readyCRM, a joint product of Siemens Business Services and update, is a modern and risk-free CRM rental solution that is based on update's marketing.manager 6. Not least, readyCRM allows smaller firms the benefits of a professional Customer Relationship Management at a fixed price per user and month - without requiring any special IT investments. readyCRM is totally web-based. Siemens Business Services can adapt a large number of preconfigurated business sector solutions, quickly and without any programming effort, to the business processes of the small or medium-sized enterprise. Users access the CRM solution online via Internet browser See Web browser. or offline via a PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). . Besides supporting extensive sales, marketing and customer service processes, readyCRM offers integrated analysis tools, flexible migration paths and hosting in a secured computer center environment with 24-hour support. About Siemens Business Services Siemens Business Services is one of the leading IT service providers at international level. The Siemens group offers services along the entire IT service chain from one source - ranging from consulting and systems integration to the management of IT infrastructures. The company's vast know-how and sector-specific expertise enables it to provide measurable added value for its customers. In outsourcing and IT maintenance, Siemens Business Services numbers among the top ten providers worldwide. Sales in the last fiscal year (ending 30 September 2004) totaled approx. EUR EUR In currencies, this is the abbreviation for the Euro. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 4.7 billion - 76 percent of which was generated outside the Siemens group. The company currently has some 36,100 employees worldwide. About update software AG With nearly 150 employees and sales of EUR 15.3 million (2004), update software AG (www.update.com) is the leading European provider of CRM solutions. The company was founded in 1988 in Vienna, Austria, and is listed on the German stock exchange in Frankfurt am Main. It has subsidiaries in Germany, Switzerland, the Netherlands, France, Hungary, the Czech Republic, and now also in Poland. update's products are currently used by over 80.000 people in more than 750 companies. Among update's customers are 3M, Astra Zeneca, Beiersdorf, Canon, DuPont, ESTAG ESTAG Energie Steiermark AG (Austria) , Imperial Tobacco, LBS (Location-Based Services) See mobile positioning. Nord, Landesbank Rheinland-Pfalz International S.A., Magna Steyr and Pernod Ricard. The company also maintains strategic partnerships with system integrators such as Siemens SBS See Small Business Server. , IDS-Scheer Austria, EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. , Cognos, Dendrite dendrite: see nervous system; synapse. International, Softlab and Atos Origin. |
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