CRM MAGAZINE ACCEPTING ENTRIES FOR 3RD ANNUAL CUSTOMER INTERACTION AWARDS; INTEGRATION OF TECHNOLOGY WITH CUSTOMER RELATIONSHIP MANAGEMENT - CRM - NOW KEY TO SUCCESS IN NEW ECONOMY.

Business Editors and High-Tech Writers

NEW YORK--(BUSINESS WIRE)--Nov. 7, 2000

CRM magazine (Customer Relationship Management) announced that it is now accepting entries for the 3rd Annual CUSTOMER INTERACTION AWARDS, the premier new economy industry award recognizing companies doing an outstanding job of applying technology to improve customer relationships.

The CUSTOMER INTERACTION AWARD is not for companies whose primary line of business is the development or integration of automation software and systems. Rather, the Magazine honors those corporations who have labored to embrace the technological benefits of Internet efficiencies and automated customer relations, and are now incorporating them within key business groups.

Representatives of CRM magazine's editorial staff and a distinguished panel of independent consultants will carry out judging. Winners will be selected in six categories: Marketing Automation, Inside Sales Automation, Customer Service, Field Service and Electronic Commerce.

Of special importance to judges are projects where the use of technology has made a measurable difference in the quality of the buying or selling service experience -- for company and customer alike.

Entries are due November 15th, with winners announced in the magazine's April 2001 issue. Winners will also receive special coverage in subsequent issues of Customer Relationship Management magazine.

CRM is one of the fastest-growing segments of new economy planning and software development today, as both on-line service providers, developers and consultants rush to bring a wide range of customer enhancement solutions to market in virtually every industry.

With a BPA audited circulation of 110,000, CRM magazine (previously Sales & Marketing Automation) is targeted to executives responsible for moving the enterprise toward a customer-focused approach, which helps businesses build stronger -- and more profitable -- customer relationships. The editorial focus is on an organization's ability to improve their customer knowledge and leverage this information more effectively to better identify, sell to and service their clients' needs. CRM magazine is the only publication that sets the operating blueprint for customer relationship management.

The magazine's web site, destinationCRM.com, also serves as the global gateway for CRM news and information, products and services, and community interaction. Both are part of the CRM Division of the Freedom Technology Media Group, an arm of Freedom Communications. Other CRM Division magazines and special supplements include Knowledge Management magazine, Field Force Automation magazine, Home Office Computing, Small Business Computing, e-CRM and CRM magazine's Buyer's Guide 2000. For more information online, visit www.destinationCRM.com.

Freedom Technology Media Group -- the leader in high-tech information from the home to the enterprise -- is a wholly owned subsidiary of Freedom Communications, one of today's leading private media companies. Headquartered in Irvine, Calif., Freedom Communications Inc. publishes 27 daily newspapers, 15 magazine titles and operates 8 broadcast television stations along with over 50 affiliated Internet sites.

ENTRY FORMS for the CUSTOMER INTERACTION AWARDS can be obtained online at www.destinationCRM.com/ciawards

    Forms can be sent to:
    CUSTOMER RELATIONSHIP MANAGEMENT
    29160 Heathercliff Rd., Suite 300
    Malibu, CA 90265

    Or Faxed: 310/589-4956