CRM Luminary Sam L. Gallucci Joins PeopleSoft's Senior Management Team; Industry Pioneer to Lead PeopleSoft CRM Division.Business Editors/High-Tech Writers PLEASANTON, Calif.--(BUSINESS WIRE)--June 1, 2000 Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) industry pioneer Sam L. Gallucci has joined PeopleSoft (Nasdaq:PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ) as executive vice president, and will head PeopleSoft's CRM division. As a member on the founding management team of the first CRM company, Brock Control Systems, Gallucci has been a luminary in the CRM industry since its inception 15 years ago. Gallucci will use his knowledge and experience to shape all sales, marketing, development and implementation strategies for PeopleSoft's CRM division. Gallucci will report directly to Craig Conway, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of PeopleSoft. "Our CRM division has gained a seasoned, discerning leader," said Conway. "Sam's depth of experience in the CRM industry, along with his sales and marketing background, will prove invaluable." Gallucci pioneered the design of the first mobile sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. (SFA See sales force automation. SFA - Sales Force Automation ) product, and helped lead efforts in the integration of CRM with telecommunications, later known as Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ). Recently, Gallucci was a partner and senior vice president with eLoyalty, a leading CRM systems integration company. Gallucci also has experience at companies such as Utopia, Sterling Software, and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) . An author and speaker, Gallucci has written on topics such as differentiating products in competitive markets, has spoken both on television and at conferences, and has developed and conducted numerous seminars. "Intensity and focus are Sam Gallucci's defining qualities," said Craig Lashmet, president for North America at eLoyalty. "These qualities combined with his deep understanding of the CRM industry and his sensitivity to customers' needs make Gallucci a world-class executive. PeopleSoft has gained an enormous asset." "Throughout my life, I have been involved with cutting-edge CRM companies. PeopleSoft is now one of them," said Gallucci. "I look forward to leading the evolution of CRM to help provide customers with innovative, global eBusiness solutions." About PeopleSoft PeopleSoft is a worldwide leader in eBusiness solutions offering Customer Relationship Management, Supply Chain Management, Human Resource Management, Financial Management, Professional Services Automation See PSA. and Learning Solutions for a range of industries. PeopleSoft supplies eBusiness applications, consulting, and education for large and medium-size enterprises that desire flexibility, speed, and lower cost of ownership in the Internet economy. With more than 4,000 customers and 7,000 employees, including 2,400 consultants, and products installed in more than 90 countries, PeopleSoft leads its customers in achieving the highest value from eBusiness solutions. Note to Editors: PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. |
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