CREDIT WHERE CREDIT DUE; DISCOVER, OPTIMA FAVORED IN SURVEY.Byline: Gregory J. Wilcox Daily News Staff Writer When it comes to paying with plastic, the happiest consumers are those whipping WHIPPING, punishment. The infliction of stripes. 2. This mode of punishment, which is still practiced in some of the states, is a relict of barbarism; it has yielded in most of the middle and northern states to the penitentiary system. out a Discover Card or American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. Optima True Grace Card, concluded a survey released Tuesday by J.D. Power and Associates. And while consumers may have a wallet See digital wallet. crammed cram v. crammed, cram·ming, crams v.tr. 1. To force, press, or squeeze into an insufficient space; stuff. 2. To fill too tightly. 3. a. To gorge with food. with charge cards, fewer of them are being used to make purchases than in the past, said the Agoura Hills-based company that tracks a wide range of marketplace behavior. Power based its satisfaction study on a survey of 10,540 credit card holders, focusing on 22 major issuers and 54 separate credit card products. Discover Card rated tops in overall satisfaction among consumers who do not carry a monthly balance while Optima received the highest satisfaction rating among those who do carry a balance. Building brand loyalty is important because consumers receive numerous solicitations from credit card companies, said Andrew March, Power's director of financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . ``Card holders are clearly making decisions as to which credit cards they are going to use and keep. There is a clear need to enhance satisfaction and loyalty,'' he said. The key areas for satisfaction are customer service, a fair annual interest rate and the issuing company's reputation, March said. Two big California California (kăl'ĭfôr`nyə), most populous state in the United States, located in the Far West; bordered by Oregon (N), Nevada and, across the Colorado River, Arizona (E), Mexico (S), and the Pacific Ocean (W). institutions, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. and Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Bank, finished below the industry average in both categories but Power did not disclose their rating. Representatives of Discover Card and American Express could not be reached for comment. And Bank of America and Wells Fargo representatives declined to comment because they had not reviewed the study. HAPPY WITH THEIR PLASTIC Customer satifaction for cardholders who do not carry a monthly balance (industry average was 104): Discover Card 112 Citibank AAdvantage 110 Chase Shell 108 Citibank 107 B of A Sunoco 107 Customer satisfaction for cardholders who carry a monthly balance (industry average was 95) Optima/True Grace 106 Wachovia Bank 103 Chase Wal-Mart 102 Citibank 101 Discover Card 100 SOURCE: J.D. Power and Associates CAPTION(S): Chart Box: (Color) HAPPY WITH THEIR PLASTIC (See text) |
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