CPS San Antonio Chooses OfficeLink 2000 -- Customer Service Agents to Work from Home; Teltone to Provide Easy-to-Use, Scalable Solution.BOTHELL, Wash.--(BUSINESS WIRE)--Oct. 4, 1999-- Teltone Corporation (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). BB:TTNC TTNC Telemetry, Tracking, and Network Control ), a leading provider of software-based telecommuting telecommuting, an arrangement by which people work at home using a computer and telephone, transmitting work material to a business office by means of a modem and telephone lines; it is also known as telework. solutions, announced today that City Public Service (CPS (1) (Characters Per Second) The measurement of the speed of a serial printer or the speed of a data transfer between hardware devices or over a communications channel. CPS is equivalent to bytes per second. ) of San Antonio San Antonio (săn ăntō`nēō, əntōn`), city (1990 pop. 935,933), seat of Bexar co., S central Tex., at the source of the San Antonio River; inc. 1837. , TX, has successfully implemented OfficeLink 2000 as their technology solution for connecting agents working from home or from a remote office to the primary customer contact center. The complete system will allow up to 96 remote agents to connect seamlessly to CPS's new automatic call distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) provided by Lucent Technologies. By deploying OfficeLink 2000, CPS's remote Customer Service Representatives have access to the same familiar business phone functionality as the Customer Service Representatives working in the call center, ensuring that San Antonio residents are provided first qualihas used a variety of technologies to provide tays a week, and anticipates adding up to 40 morehe same way they do when working in the call ceemote representatives will be working with San dra Higginbotham, Customer Contact Director, aloenefit of remote support and 'upgradability', something that wasn't available with a hardware-based product." OfficeLink 2000 is an IP-based remote agent solution compatible with digital ACD/PBX's from Lucent Technologies, Siemens anC. Toll-quality voice connectivity is guaranteeides software-based remote voice products to corporations implementing remote call center agent and telecommuting programs. Teltone stock is traded on the OTC electronic bulletin board: TTNC. For more information about OfficeLink, visit http://www.officelink2000.com. About CPS San Antonio City Public Service, San Antonio's natural gas and electric provider, is the second largest city-owned utility in the country. CPS serves 550,000 electric customers throughout its 1,566 square mile service area and 302,000 natural gas customers in the urban San Antonio area. Purchased in 1942 by the City of San Antonio, CPS provides reliable, low-cost energy and energy-related services for the City and the surrounding sur·round tr.v. sur·round·ed, sur·round·ing, sur·rounds 1. To extend on all sides of simultaneously; encircle. 2. To enclose or confine on all sides so as to bar escape or outside communication. n. area. During the 1998-99 fiscal year, CPS revenues totaled $1.08 billion. CPS contributes 14 percent of gross revenues to the City, which help support City services The examples and perspective in this article or section may represent an unduly geographically limited view of the subject. Please [ improve this article] or discuss the issue on the talk page. . To date, CPS has paid $2.3 billion to the City of San Antonio. CPS prides itself on quality, low-cost natural gas and electric service. Last fiscal year, the San Antonio residential gas and electric bill was the lowest among the 20 largest cities in the nation. |
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