CORRECTING and REPLACING Ellie Mae Releases Enhanced Encompass Version 1.1 with Industry's First ''Concierge'' Service.Business Editors/High-Tech Writers CORRECTION...by Ellie Mae, Inc. DUBLIN, Calif.--(BUSINESS WIRE)--March 8, 2004 In BW5345 issued March 8, 2004: Seventh paragraph, second sentence of release, Ellie Mae Customer Support number should read: 800-777-1718 (sted: 800-777-1717). The corrected release reads: ELLIE MAE RELEASES ENHANCED ENCOMPASS VERSION 1.1 WITH INDUSTRY'S FIRST "CONCIERGE" SERVICE; PERSONAL APPOINTMENTS, NEW FEATURES SPEED ADOPTION OF ENCOMPASS Ellie Mae(R), Inc. today announced the release of Version 1.1 of its Encompass(TM) mortgage management system for mortgage professionals and the introduction of its "Concierge" installation, set up and training service. Since its initial launch in November, thousands of mortgage professionals across the country have switched to this state-of-the-art mortgage origination Origination The process through which a mortgage lender creates a mortgage secured by some amount of the mortgagor's real property. Notes: Also known as loan origination, everyone must go through the origination process when securing a mortgage for a piece of real system featuring specific loan officer, processor and broker interfaces in a scalable, secure and collaborative system. New Version Influenced by Customer Feedback Encompass version 1.1 contains new features and improvements based on customer feedback, including improved Good Faith Estimate (GFE GFE abbr. government-furnished equipment ) form layouts, new state-specific input and output forms (Florida, Georgia, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Ohio and Texas), additional custom forms for appraisal requests, borrower certification and authorization The right or permission to use a system resource; the process of granting access. See access control. , and other modifications. "Due to the overwhelmingly positive response to Encompass in the three months since the product launched, we've doubled our support resources for the new version 1.1 and are offering a level of service never available to the industry until now," said Sig Anderman, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Ellie Mae. "As CEO, I insist that customer service is our first order of business, and I am pleased to say that initial response to this program has been terrific." Personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. Assistance From Installation to Usage "Concierge" service is a first-of-its-kind service that enables mortgage originators to receive personalized attention from Ellie Mae support and training resources to quickly and efficiently install, set up and start using Encompass in minimum time. Originators can call to set up an appointment, at a date and time of their choice, where an Ellie Mae specialist will contact the customer and personally walk the user through installation and set-up. Additionally, the technician See PC technician and software technician. will assist the customer in setting up their ePASS(R) connections with preferred credit, automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. underwriters, appraisal, title and other service providers and lenders, including transferring files and setting up contacts enabling the customer to more quickly maximize the full power of the Encompass solution. Once that is completed, Ellie Mae will also offer hands-on assistance by experienced processors who will help walk the new user through the processing of a loan. In addition to the Concierge service, Ellie Mae offers an extensive, free online training curriculum for loan officers, processors and brokers while larger Encompass installations can receive on-site training upon request. A unique feature of Concierge Service is the ability of an Ellie Mae specialist to set up a secure Web-Ex connection, and complete the installation and set up on the desktop of the customer, in the event of issues that can't be solved over the phone. "We were extremely impressed im·press 1 tr.v. im·pressed, im·press·ing, im·press·es 1. To affect strongly, often favorably: by the support from Ellie Mae's technicians when we were installing Encompass and the fact that we could determine the set-up appointment -- they even called me back when I missed the scheduled time In rallying, the Scheduled Time of any crew is the time, calculated at the beginning of the event, that they should arrive at any given control. It is different from Due Time in that Due Time is dynamic, ie it can change throughout the event as competitors drop time; whereas ," said Rocke Andrews, Partner, Meridian Meridian (mərĭd`ēən), city (1990 pop. 41,036), seat of Lauderdale co., E Miss., near the Ala. line; settled 1831, inc. 1860. Mortgage, and President of the Arizona Association of Mortgage Brokers. "Encompass goes above and beyond traditional loan origination The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. software and truly is a first-ever mortgage management system that will significantly improve our workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. and processes." Encompass 1.1 Availability Encompass 1.1 is available for immediate auto-update for all installed Encompass customers. Customers can arrange their Encompass installation by calling their sales representative or the toll-free Ellie Mae Customer Support number 800-777-1718. About Ellie Mae, Inc. Dublin, California-based Ellie Mae, Inc., winner of the 2003 Inman Innovator Award for Most Innovative Company in the mortgage and real estate industries, is the leading provider of desktop and Web-enabled mortgage industry productivity technology. Ellie Mae's ePASS Web-transaction platform is the industry standard, connecting more than 30,000 third-party mortgage origination companies to more than 250 wholesale lenders and 90,000 settlement service providers. Ellie Mae products include the Encompass mortgage management system, Contour and Genesis loan origination software, Executive Web Sites and Ellie Mae Docs. To learn more about Ellie Mae, call 888-955-9100 or visit www.elliemae.com. Ellie Mae(R), ePASS(R), Encompass(TM), Contour(TM), Genesis(TM), Executive Web Sites(TM), Ellie Mae Docs(TM) are the sole property of Ellie Mae, Inc. |
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