CORRECTING and REPLACING Blue Cross & Blue Shield of Rhode Island Discusses Pegasystems at Gartner CRM and BCBSA Industry Forums.Health/Medical Writers/High-Tech Writers CORRECTION...by Pegasystems --(BUSINESS WIRE) In BW5319 issued March 12, 2004: The date and location for the BCBSA BCBSA Blue Cross and Blue Shield Association Customer Contact Center Conference should read: Date: March 21-24, Location: Atlanta Atlanta (ətlăn`tə, ăt–), city (1990 pop. 394,017), state capital and seat of Fulton co., NW Ga., on the Chattahoochee R. and Peachtree Creek, near the Appalachian foothills; inc. 1847. - Renaissance Waverly Waverly is an English female given name meaning "quaking aspen". Waverly may also refer to:
Philadelphia, name of several ancient cities. One was in Lydia, W Asia Minor (now W Turkey). At the foot of Mt. Tmolus and near the location of modern Alaşehir, it was founded in the 2d cent. B.C. - Loews Philadelphia Hotel) The corrected release reads: BLUE CROSS & BLUE SHIELD Blue Shield A US not-for-profit health care insurer that is a reimbursement intermediary for physicians. Cf Blue Cross. OF RHODE ISLAND Rhode Island, island, United States Rhode Island, island, 15 mi (24 km) long and 5 mi (8 km) wide, S R.I., at the entrance to Narragansett Bay. It is the largest island in the state, with steep cliffs and excellent beaches. DISCUSSES PEGASYSTEMS AT GARTNER CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. AND BCBSA INDUSTRY FORUMS
WHO: Blue Cross & Blue Shield of Rhode Island executives will
speak on its deployment of Pegasystems' (NASDAQ:PEGA) smart
business process management (BPM) technology at two
conferences in March: Gartner's CRM Summit and the Blue
Cross Blue Shield Association (BCBSA) Customer Contact
Center Conference.
WHAT: "How To Achieve CRM in Five Months," by David Zink, CIO and
senior vice president of Administration at BC&BSRI, for the
Gartner CRM Summit.
"Transforming Customer Service Operations," by Stephanie
LeDoux, associate vice president of Customer and Provider
Service at BC&BSRI, with Tom Congoran, vice president of
Healthcare at Pegasystems, for the BCBSA Customer Contact
Center Conference.
WHERE:
Forum: Gartner CRM Summit
Date: March 15-17
Location: Baltimore - Baltimore Marriott Waterfront Hotel
Forum: BCBSA Customer Contact Center Conference
Date: March 21-24
Location: Atlanta - Renaissance Waverly Hotel
WHY: BC&BSRI's recent deployment of its Pegasystems contact
center solution is a case study on how to research,
install and deploy a major software project in five short
months at less than $5 million. Learn more about the
importance of governance from the insurer that completely
revamped its customer service center through a combination
of executive support, stakeholder buy-in and rigorous
analysis of its vendor and consultant. These presentations
will discuss the process and its results.
|
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion