COPC certifies Sutherland Global Services Chennai, India location.Customer Operations Performance Center Inc. (COPC COPC Community Outreach Partnership Center COPC Community-Oriented Primary Care COPC Chemical of Potential Concern COPC Contaminant of Potential Concern COPC Customer Operation Performance Center COPC Constituent of Potential Concern (EPA) ) has announced that the Chennai, India location of Sutherland Sutherland or Sutherlandshire, former county, N Scotland. Under the Local Government Act of 1973, Sutherland became (1975) part of the new Highland region (now a council area). Global Services, a global BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra firm, has earned the distinction of being the first organization in India to achieve certification for multiple services to the COPC-2000 CSP (1) (Certified Systems Professional) An earlier award for successful completion of an ICCP examination in systems development. See ICCP. (2) (Commerce Service P Standard Release 4.0. The COPC-2000 CSP Standard is the first and only certification process designed specifically for the needs of contact centers. As a world-class benchmark of productivity, efficiency and cost-effectiveness for customer contact operations, it ensures contact center excellence worldwide. Dilip Vellodi, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Sutherland Global Services said, "We have always had a strong focus on process improvements at Sutherland. With this certification to the COPC-2000 CSP Standard, we believe we have established a best-in-class customer experience standard. The overall certification process has contributed significantly to improvement in efficiencies, forecasting and staffing and performance improvement, enabling us to better leverage our pay-for-performance model." www.suth.com |
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