CONTACT SOLUTIONS PROJECTS 40% TO 50% REVENUE INCREASE IN 2009.Contact Solutions, Reston, Va., a leading provider of on-demand contact automation solutions including IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. and web transactions, has announced that they are on course to increase their 2008 revenue by forty to fifty percent in 2009. The company welcomed twenty new customers since January of 2009, and has maintained or expanded its existing customer relationships. Contact Solutions introduced a fundamental shift in the delivery of self-service IVR, call center development and call center analytics with its Continuous Improvement Practice. The company is incentivized to continually find new contact center savings for their clients by identifying, implementing and monitoring inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" notification solutions. No other company in the industry utilizes this business model. "Contact Solutions is proud of our latest achievement. In a volatile economy, our hosted contact automation solutions, coupled with our Continuous Improvement Practice, is the smart choice for our customers," said Contact Solutions CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Paul Logan Colonel Paul Logan served as a US Army Quartermaster before and during World War 2. His most notable accomplishment was the development of the "Logan Bar", or Ration D bar, an emergency chocolate ration manufactured by Hershey Chocolate. . "No other provider is actually incentivized to lower their customers' contact center technology costs while continually improving the customer experience." "Our customers love our business model because they see the benefits of our Continuous Improvement Practice reflected in their bottom line," adds Ernie Cote, Director, Corporate and Product Marketing. "Contact Solutions just unveiled our new web site and new branded look, which reflect our commitment to our Continuous Improvement Methodology. Our new web site tells the story of our game-changing hosted contact automation solutions." The company's new web site also features a download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. of their latest white paper, Sweat the Small Stuff Sweat the Small Stuff is a standup comedy special performed by Kevin James of King of Queens. It has been seen on Comedy Central and released on DVD. Kevin performs hilarious standup on various subjects based on annoyances of everyday life, hence the title. : How a New Approach to Contact Automation is Driving New Savings in the Contact Center. About Contact Solutions Contact Solutions delivers on-demand contact automation solutions including IVR, SMS and web transactions, and call center analytics. The company's core business is to ensure its clients' self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Methodology and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience. For more information, call 703/581-6315 or visit http://www.contactsolutions.com. |
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