CON-WAY Web Site To Offer Customers Online Pickup Request Service.ANN ARBOR Ann Arbor, city (1990 pop. 109,592), seat of Washtenaw co., S Mich., on the Huron River; inc. 1851. It is a research and educational center, with a large number of government and industrial research and development firms, many in high-technology fields such as , Mich.--(BUSINESS WIRE)--Oct. 27, 1999-- Con-Way Transportation Services, a subsidiary of CNF CNF Configuration (File Name Extension) CNF Conference CNF Conjunctive Normal Form CNF Could Not Find CNF Chin National Front (Burma) CNF Canadian Nature Federation CNF Cornell NanoScale Facility Transportation, Inc. (CNF:NYSE NYSE See: New York Stock Exchange ) announced today a major enhancement in its electronic commerce services for its customers. Users of the company's web site (www.con-way.com) can now send their less-than-truckload (LTL LTL - Linear Temporal Logic ) freight pick-up requests to CON-WAY service centers by way of the Internet. CON-WAY operates a national network of three less-than-truckload regional trucking companies and in 1995 was the first LTL carrier to launch an Internet web site. Since the site was opened CON-WAY has continued to add information and e-commerce functionality to help their customers complete their business transactions. "Transportation and logistics professionals are relying on the World Wide Web more each day. Our online pickup notice service is simply an extension of our continuing technology initiative in the e-commerce business-to-business arena on behalf of our customers. The convenience and time-savings will be very significant to them and translate into real dollar savings," said Bryan Millican, executive vice president of sales and marketing for CON-WAY. The new service is called Web Pickup Requests. Millican cited growing customer use of the CON-WAY web site, extensive beta testing (programming) beta testing - Testing a pre-release (potentially unreliable) version of a piece of software by making it available to selected users. This term derives from early 1960s terminology for product cycle checkpoints, first used at IBM but later standard throughout the and customer input as important factors that led to the design of the new service. "As the business-to-business e-commerce environment expands we are taking the lead from the input our customers are giving us and responding to their informational needs," said Millican. Customers can send their pick-up requests from either the QuickTools or PowerTools areas of CON-WAY's web site. "No registration or password is required if the request is made from the QuickTools menu. If the user is a registered customer for secured access to the PowerTools section of the site, we're able to identify their shipping information from our database, and automatically pre-populate their pickup request. This reduces the data entry time and speeds up the process," added Millican. All online pickup requests will be confirmed with the customer by either e-mail or phone. Company officials also announced a second web-based enhancement. Customers can now file and track a cargo loss or damage claim online. "These most recent improvements are part of a very defined business-to-business electronic commerce strategy. In the near future we anticipate announcing an electronic bill of lading A document signed by a carrier (a transporter of goods) or the carrier's representative and issued to a consignor (the shipper of goods) that evidences the receipt of goods for shipment to a specified designation and person. and additional web-based automation that will be integrated into our computer aided dispatch system producing even great efficiencies for our customers," said Millican. In July the company redesigned their web site with a number of customer-recommended improvements that included faster navigation, the ability to receive up to 10 shipment documents from a single request and quicker access to transactional functions. "Since its debut in 1995 as primarily a source for company information, the site has evolved into an e-commerce transactional service point," said Millican. Service enhancements have included single and multiple shipment tracking capabilities, transit time transit time the time required for ingesta to pass through the gastrointestinal tract; a shorter transit time is seen in conditions associated with gut hypermotility, such as diarrhea. Delayed passage from any cause results in a longer transit time. calculation, shipment rating, and secure access by customers to their bills of lading and proof of delivery documents. After viewing a document on screen, customers can print the document locally or then fax or email it to anywhere in the world. Customers can also locate a CON-WAY service center and receive a transit map, which details delivery times by day increments. Shipment tracking by purchase order or bill of lading and multiple document viewing are also available to customers. Manifests that can also be viewed include inbound and outbound shipments, new shipments, exception shipments and third party shipments. Con-Way Transportation Services is a $1.7-billion transportation company based in Ann Arbor MI. that provides time-definite and day-definite freight delivery services for commercial and industrial businesses. Within the CON-WAY family are regional less-than-truckload carriers Con-Way Central Express, Con-Way Southern Express and Con-Way Western Express; Con-Way Truckload truck·load n. The quantity that a truck can hold. truckload n → camión m lleno Services, providing multi-modal, full-truckload shipping; Con-Way NOW, an expedited carrier specializing in emergency shipment service; and Con-Way Integrated Services In computer networking, IntServ or integrated services is an architecture that specifies the elements to guarantee quality of service (QoS) on networks. IntServ can for example be used to allow video and sound to reach the receiver without interruption. , a contract supply chain execution service provider. CON-WAY is a subsidiary of Palo Alto Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.-based CNF Transportation Inc., (CNF:NYSE) a management company of global supply chain solutions with businesses in regional trucking, air freight air freight n → flete m por avión air freight n → fret aérien air freight air n → Luftfracht f , ocean freight, customs brokerage, global logistics management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet and trailer manufacturing. Further information about CON-WAY and additional press releases are available via the Internet at www.con-way.com |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion