COMSTAR FCU Selects TruePoint Solution for New Call Center.FAIRFAX, Va.--(BUSINESS WIRE)--March 31, 1999--COMSTAR Federal Credit Union, Gaithersburg, Maryland, automated their new call center using TruePoint, Inc.'s Continuum suite of products for Telephony and Desktop productivity. COMSTAR's goal was to remove phone calls from the branch environment so that all members would receive optimum attention and service from credit union personnel. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Bob McClosky, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of COMSTAR COMSTAR COMmon System for Technical Analysis and Reporting , "We picked the TruePoint solution for its ease of use and for their focus on credit union functionality. With TruePoint, Inc. we didn't just get a product, we got a company who understands our mission and is focused on providing quality software for the call center functions of our industry." "We're particularly pleased with our relationship with COMSTAR. They have been very willing to share their thoughts with us relative to our approach to the credit union industry," said Walter Wilowatyj, President of TruePoint, Inc. "This has helped us to be on course in providing the right solution for the industry." The new COMSTAR call center opened in Gaithersburg, Md. on March 8, 1999 and will serve approximately 11,000 members. Continuum Telephony handles inbound calls and Continuum Desktop integrates agent productivity in a browser-like interface. COMSTAR is a federally-chartered credit union primarily serving members of several U.S. Government agencies and private businesses in the Maryland suburbs of Washington, D.C. About TruePoint, Inc. TruePoint, Inc., based in Fairfax, VA, delivers full software-based Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration and call center solutions through its Continuum family of products utilizing its "T3" architecture of Tools, Templates, and Telephony. TruePoint sells to the marketplace through a direct sales force. Implementation of each Continuum software solution is based on an organization's business process flow. The Continuum family consists of inbound, outbound and desktop call center facilities and incorporates an application template approach. The flexibility of the Continuum architecture and software allows computer telephony solutions to be implemented in half the time and at half the cost of hardware-based computer telephony integration Computer Telephony Integration - Computer Telephone Integration solutions. Focusing on mid-tier call centers, TruePoint's business strategy targets credit unions, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , service bureaus, associations, non-profit organizations A non-profit organization (abbreviated "NPO", also "non-profit" or "not-for-profit") is a legally constituted organization whose primary objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. , telecommunications companies See telecom company. and the U.S. Government. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion