COM2001.com Launches Accessibility Communications Solution.COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. 2001.com has introduced alexis 2.0, a PC-based technology that encompasses e-mail, fax, voice mail, Web, teleconferencing, videoconferencing, remote access and full Internet-based messaging and call control. The solution is targeted at any size company with a highly mobile workforce. alexis 2.0 consists of four components including alexis Workgroup, alexis Office, alexis Enhanced Services Platform (ESP (1) (Enhanced Service Provider) An organization that adds value to basic telephone service by offering such features as call-forwarding, call-detailing and protocol conversion. ) and alexis Call Center. The Workgroup function of the alexis 2.0 is the basis for all communications solutions and includes remote offices with a mobile sales force and remote field offices or telecommuters such as field dispatched service reps. The alexis Workgroup addresses the needs of the workforce by providing a single telephone number to mobile employees, not only for messages, but also for real-time accessibility to their customers. Users have the capability of receiving faxes, voice and e-mail messages delivered directly to a Microsoft Outlook Inbox. Workgroup also incorporates remote notification, talking e-mail and personal assistant with Find Me/Follow Me Telephone services that provide advanced call forwarding. Initially developed for the circuit-switched Intelligent Network (IN), voice over IP (VoIP) also provides such services. "Find me" forwards calls either in sequence or at the same time to a list of numbers. Call Forwarding and Automatic Speech Recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) with Dual Tone Multi Frequency (communications) Dual Tone Multi Frequency - (DTMF, or "touch-tone") A method used by the telephone system to communicate the keys pressed when dialling. Pressing a key on the phone's keypad generates two simultaneous tones, one for the row and one for the column. (DTMF (Dual-Tone MultiFrequency) The type of audio signals that are generated when you press the buttons on a touch-tone telephone. See also DMTF. DTMF - Dual Tone Multi Frequency ) fall back for finding contacts and placing calls. alexis Office integrates a conferencing manager, call center manager, personal assistant and operator on a single server. It ties normal PBX functionality with voice mail and e-mail messaging. alexis personal assistant offers sophisticated call routing and voice control for all communications. alexis Call Center is designed for handling inbound calls by distributing calls to agents. The features include automatic speech recognition and IVR for effective call routing. |
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