COM2001.com Introduces the Powerful New InternetPBX with ACD Module and Operators' Console at CTI Expo.LAS VEGAS--(BUSINESS WIRE)--Dec. 8, 1999-- COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. 2001.com introduces a new module and an Operators' Console to its InternetPBX, the leading office and communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. featuring advanced unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. based on Microsoft Exchange. InternetPBX is being demonstrated at CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Expo December 8-9 to over 16,000 CTI resellers, call center, telecom and MIS professionals at the Las Vegas Convention Center The Las Vegas Convention Center is owned and operated by the Las Vegas Convention and Visitors Authority and is located in Clark County, Nevada. It is one of the largest Convention centers in the world. At the end of 2004, the center had 3. in Microsoft Pavilion Booth 112A. Working with Microsoft, Lernout & Hauspie, Dell and Intel, COM2001.com specializes in streamlining a company's various communications systems by integrating standards based technologies into an easy to use telephone system and productivity tool. COM2001.com's InternetPBX allows you to check, compose, forward and reply to emails and voicemails from any telephone or computer. The new modules on its InternetPBX integrates the following functions- -0-
-- Operators' Console - ideal for the executive assistant who must
manage unlimited call appearances to monitor and answer calls
from anywhere within the virtual organization. Now users can
better manage Boss groups and handle any specific task related to
real-time call control and caller identification regardless of
the type of telephone set being used.
-- Call Center ACD Module - designed for small to medium sized call
centers, the InternetPBX allows call center agents to see who's
waiting in the queue and allows supervisors to hear, whisper and
barge into conversations in progress. The InternetPBX records and
logs all incoming calls, a critical feature in today's
ultra-litigious world.
"It is mission critical in today's business environment to have enhanced communications; the new InternetPBX ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. Module and Operators' Console boost the productivity level in both the corporate and call center environment, while saving time and money," said COM2001.com President David Perez. "VARS VARS Value Added Reseller VARS Vehicle Accounting and Reporting System (US Immigration and Naturalization Service) VARS Vertical and Azimuth Reference System VARS Variant Stem VARS Variables and end users appreciate this productivity boost and the robust technology integrated within the InternetPBX new modules." Targeted at businesses with 25-100 employees and sold through authorized Value-added Resellers, COM2001.com's InternetPBX integrates communication tools into one unified system using Microsoft Outlook. The InternetPBX uses a graphical pop-up screen performing lookups in the Outlook Contacts database combined with its own proprietary software technology for real-time call control. Its Personal Assistant also integrates speech recognition, messaging, call conferencing, web-based call control and speech enabled IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. technology. The bottom line is it simplifies communications, reduces telecom costs and increases productivity. About InternetPBX The Internet PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). runs under Microsoft Windows NT(R) integrates with Microsoft Exchange Server Microsoft Exchange Server is a messaging and collaborative software product developed by Microsoft. It is part of the Microsoft Servers line of server products and is widely used by enterprises using Microsoft infrastructure solutions. and Microsoft BackOffice. Services include unified messaging for voicemail, e-mail and faxes; and text to speech translation for reading of e-mails to callers over the telephone, integrated digital phone system, conference bridge; auto attendant with speech recognition. It also provides users with both local access and remote access via dial-up lines and the Internet. InternetPBX is scaleable to 144 ports per server and over 1,440 ports per standard 19" rack when using multiple servers. The InternetPBX is also the first communications server that was tested by Microsoft on Windows 2000 Server Beta last March and has received the certified Designed for Microsoft BackOffice Logo. About COM2001.com Founded in 1994, COM2001.com is a leader in Internet and Computer Telephony products and services. The company's award-winning products provide businesses of all sizes with "anytime, anywhere" access to a full-featured, standards based, factory-integrated and unified messaging system that improves customer service while reducing costs and simplifying system administration. The company is based in San Diego, California “San Diego” redirects here. For other uses, see San Diego (disambiguation). San Diego is a coastal Southern California city located in the southwestern corner of the continental United States. As of 2006, the city has a population of 1,256,951. . For more information, visit the Web site at www.COM2001.com or call 1-888-COM2001. All trademarks or registered trade names are property of their respective holders. |
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