COLT Deploys Satmetrix to Spearhead Customer Experience Program.FOSTER CITY, Calif. -- Satmetrix Systems, Inc., the leading provider of enterprise customer experience management (CEM CEM contagious equine metritis. CEM selective medium chocolate agar made with Eugon agar and 5% horse blood; used to cultivate Taylorella equigenitalis. ) software, announced today that COLT, the European provider of business communications, is live with the company's CEM solution. The Satmetrix-hosted solution helps COLT measure customer loyalty and put in place programs to further enhance customers' experience of working with COLT. COLT is a leading provider of data, voice and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality to more than 50,000 business customers in Europe. They operate advanced metropolitan area networks in all the major business centers in Europe, linked by its owned and operated fiber network. "By working with Satmetrix, we have been able to determine how a large portion of our European customer base feels about working with COLT," said Paul Richman, Managing Director, Customer Service, Networks & Operations, COLT. "We have put in place four key programmes, based on the feedback from our Satmetrix solution, to enhance our customers' experience. Results are already showing and we look forward to continuing this cycle of enhancement with Satmetrix." "COLT is a great example of how Satmetrix can help a company -- in a market that is moving toward commoditization Commoditization 1. A situation when illiquid financial contracts are changed or modified in a way that promotes trading and results in a more liquid market. 2. Making a product into a commodity. Notes: 1. -- impact growth by closely monitoring the customer experience," said Richard Owen Sir Richard Owen KCB (July 20 1804–December 18 1892) was an English biologist, comparative anatomist and palaeontologist. He was widely regarded as malicious and dishonest but he was also one of the most brilliant and influential biologists of his time. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Satmetrix Systems. "We have been very impressed by COLT's rapid response to their customers' feedback -- we have seldom seen such a commitment to take action, both at an individual customer level as well as addressing any key themes within and across the functional areas of their business." COLT is seeing measurable success. Customers using more than one supplier were asked to compare COLT against the other supplier -- customers were on average over 25% more loyal to COLT than they were to their other suppliers, and overall, were 20% more satisfied with COLT. Satmetrix Software is a real-time, hosted web-based system that delivers data at all levels of the organization from the executive-level to the business front line for insight and analysis of key customer motivators. The solution provides the right people at COLT tools, triggers, and timely reports to help create actionable plans to solve problems, improve performance, and increase loyalty. About COLT COLT is a leading European provider of business communications. COLT specializes in providing data, voice and managed services to midsize and major businesses and wholesale customers. It has more than 50,000 customers across all industry sectors. COLT owns and operates a 13-country, 20,000 km network that includes metropolitan area networks in 32 major European cities with direct fiber connections into 10,000 buildings and 12 COLT data centers. COLT Telecom Group COLT Telecom Group plc (originally City Of London Telecommunications) is a telecommunications company based in the United Kingdom, but with operations in 13 countries in Europe. plc, COLT's parent company, is listed on the London Stock Exchange London Stock Exchange London marketplace for securities. It was formed in 1773 by a group of stockbrokers who had been doing business informally in local coffeehouses. (LSE LSE - Language Sensitive Editor :CTM CTM Continuum (gaming) CTM Community Trade Mark (Europe) CTM Cisco Transport Manager CTM Confederacion de Trabajadores de Mexico (Spanish: Confederation of Mexican Workers) ) and (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :COLT). Information about COLT and its services can be found at www.colt.net. About Satmetrix Systems Satmetrix Systems, Inc., headquartered in Foster City, Calif., is the leading global enterprise customer experience management (CEM) software company. Satmetrix Systems provides the most complete solution to allow organizations to manage and improve the customer experience across all touch points for profitable growth. The company helps customers turn insight into action through transformation of business processes. Satmetrix Systems also provides industry thought leadership; it developed the Net Promoter(R) metric with Fred Reichheld, Bain Fellow and director emeritus. For more information about Satmetrix Systems, call 650-227-8300 or visit http://www.satmetrix.com. The following are trademarks of Satmetrix Systems, Inc.: Satmetrix, Satmetrix Systems. Net Promoter is a registered trademark of Satmetrix Systems, Inc. |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion