COHM Selects LumenVox for Speech Recognition Requirements.Business Editors/High-Tech Writers OTTAWA, ONTARIO--(BUSINESS WIRE)--March 4, 2003 Commercial-On-Hold-Marketing Inc. (COHM) (www.COHM.com), a total solution provider of digital voice-over recording services and computer telephony integration Computer Telephony Integration - Computer Telephone Integration , announced today the selection of LumenVox (www.LumenVox.com) as their speech recognition provider. COHM will be providing speech recognition functionality within their creative use of voicemail, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , order entry processing, 800/900 services, marketing, instructional messaging or any other application that is needed for a company. With the inclusion of speech recognition into their current product mix they continue to provide total call processing In telecommunication, the term call processing has the following meanings:
Brian Lauzon, president of COHM states, "The reason we chose LumenVox's speech technology, was simply because of the flexibility it provides us, as developers. They allow us to have control over the development of call flow, grammars and tuning, while keeping the costs at a respectable level." Chris Lotspeich, director of marketing at LumenVox states, "We are excited about the relationship between COHM and LumenVox. We definitely see, not only a great product mix, but also a great new market that LumenVox will be introduced to." About COHM Commercial-On-Hold-Marketing Inc. (COHM) is a total solution provider in Digital Voice-Over Recording services and Computer Telephony Integration. In 1984 COHM introduced its high-quality service and technology for the telecommunications industry. Continuing this trend, the national product center maintains complete distribution of COHM's "On Hold Phone Transferable Audio" service, including Digital Voice recording for Voice Prompt A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some data; a recording that does not ask for feedback is more properly called a voice "message." , Speech Recognition and Audio Web applications, to users worldwide. In addition, COHM carries the expertise in system service and support in the development of customized voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. applications. About LumenVox LumenVox, headquartered in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , is a privately held telephony company with over 18 years of experience in the development, implementation and support of voice and speech driven applications. Their technology comes from an assemblage assemblage: see collage. assemblage Three-dimensional construction made from household materials such as rope and newspapers or from any found materials. of many best of breed, open source algorithms from leading universities and private industry PhDs, consultants, and developers. Download trial versions at: www.LumenVox.com. |
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