CNT Deploys Siebel eBusiness Applications to Streamline Business Processes Globally.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--Sept. 5, 2001

Storage Networking Leader Saves $1.7 Million, Gains 22,000 Hours of

Productivity with Siebel Call Center, Siebel

Field Service, and Siebel Sales

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications, today announced the successful deployment of Siebel eBusiness Applications by CNT, a global specialist in storage networking solutions. Now in use by more than 800 CNT sales, service, and call center professionals worldwide, Siebel eBusiness Applications have helped the Minnesota-based storage company realize a return on investment (ROI) of $1.7 million in cost savings and productivity gains of more than 22,000 hours.

Along with its innovative storage networking solutions, one of the keys to the company's success rests upon its ability to deliver high levels of customer satisfaction through remote diagnostics; 24x7 technical service; and full support for repairs, maintenance, and upgrades. CNT management recognized that to provide customers with the level of highly integrated support they had come to expect from CNT, the company needed to undertake a complete overhaul of its customer-facing systems, replacing its collection of stand-alone applications with a comprehensive eBusiness solution from Siebel Systems.

CNT initially rolled out Siebel Sales, the market-leading software solution for sales professionals worldwide, to 220 sales representatives. This was followed by the deployment of Siebel Call Center, a highly scalable software solution that enables service professionals to manage and synchronize communications across multiple channels, including telephone, email, and Web, to 440 CNT professionals. Finally, Siebel Field Service, a comprehensive mobile service management solution, was deployed to 146 CNT experts.

CNT chose Siebel eBusiness Applications for their modular architecture and extensive out-of-the-box functionality. "We wanted to be up and running quickly but we also needed flexibility as we moved forward," said Barbara Schmit, chief information officer, CNT. "Modularity meant that we could add components as needed, without having to customize each piece."

CNT management carefully documented the ROI realized by the deployment. Streamlining dozens of business processes throughout the company, Siebel eBusiness Applications saved CNT $1.7 million within the first year. The company's call center alone achieved more than 22,000 hours of productivity gains. Call center professionals are able to answer more than 60 percent of queries on the first call, compared with 20 to 30 percent under the prior system. Meanwhile, CNT field service engineers will save an estimated 1,800 hours per year. For field salespeople, the new system has boosted employee productivity by facilitating the transfer of lead information, improving staff's ability to determine the effectiveness of sales campaigns, and streamlining the preparation of quarterly forecasts.

"By enabling us to share information seamlessly across all channels and departments, and by putting the customer at the center of everything we do, Siebel eBusiness Applications have made CNT a more productive company," said Schmit. "We are a company that prides itself on customer satisfaction. With these powerful tools at our disposal, we have further strengthened our relationships with our customers and we are better able to serve their needs."

A global leader in storage networking solutions, CNT employs more than 700 professionals to serve some 6,000 customers in a wide range of industries, including financial services, manufacturing, and telecommunications.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.