CNA Small Business Broadens Appetite To Include Associations and Franchises; Announces Paul Nhem and Tom Gill to Program Business.

Business Editors

CHICAGO--(BUSINESS WIRE)--Nov. 17, 2003

The Small Business Program unit of CNA insurance companies develops and supports partnerships with agents in profitable program segments. It provides in-depth knowledge of program insurance needs, along with the underwriting, sales, marketing and service capabilities that it takes to fulfill them.

The CNA Small Business Program unit is interested in association and franchise-based groups of homogenous risks, such as fast food and retail chains. The Program unit has a broad appetite with more than 600 classes. CNA has more than $50 million in program business with some of the nation's largest and renowned retail and food service businesses.

The CNA Small Business Program is focused on building and growing long-term, profitable small business programs, with its knowledgeable program business professionals who partner with agencies to create tailored programs for their small business retail and franchise clients.

Working with CNA, agencies can offer their clients one source for P&C package policies, Commercial Automobile, Workers' Compensation and Umbrella coverage, as well as Professional Liability policies for Directors & Officers, Commercial Crime, and Employment Practices Liability. With more than $60 billion in assets, agencies can be sure CNA has the product and service capabilities to support them every day.

CNA recently announced that Paul Nhem and Tom Gill will become partnering managers of its dedicated Small Business Program unit. Nhem and Gill will partner with agencies to generate and manage new small business program opportunities across the country.

With 13 years of extensive industry experience, Nhem joined CNA in January 2003, as business development manager for the Sales & Service Center. Gill has eight years experience in program sales and underwriting, and previously worked at The Hartford as program manager and assistant director of small commercial business.

"With Paul and Tom, the Program unit will be able to focus everyday on our agency partnerships to create, build and grow profitable programs -- from analyzing the opportunity to developing the program with marketing support," said Henry Pippins, vice president of Small Business at CNA.

To find out how to partner with the CNA Small Business Program unit, contact Paul Nhem at [phone] or Tom Gill at [phone].

Earlier this year, CNA re-affirmed its commitment to agents in Small Business through products and services focused on "Main Street" businesses. The CNA Small Business cache of offerings includes CNA Central, the transaction-based web site that enables agents to quote and issue offerings online; the Sales & Service Center that services small business accounts on behalf of agents, and its Small Business Program unit that develops and supports partnerships with agents in profitable program segments.

CNA is the country's fourth largest commercial insurance writer, the 11th largest property and casualty company and the 51st largest life insurance company. CNA insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages; life and accident insurance; group long term care, disability and life insurance; and pension products. CNA services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com. CNA is a registered service mark, trade name and domain name of CNA Financial Corporation.

FORWARD-LOOKING STATEMENT 

The statements contained in this press release, which are not historical facts, are forward-looking statements. When included in this press release, the words "believes," "expects," "intends," "anticipates," "estimates," and analogous expressions are intended to identify forward-looking statements. Forward-looking statements include expected developments in the insurance business of CNA (the "Company"), including losses for asbestos, environmental pollution and mass tort claims; the Company's expectations concerning its revenues, earnings, expenses and investment activities; expected cost savings and other results from the Company's expense reduction and restructuring activities; and the Company's proposed actions in response to trends in its business.

Such statements, and the financial condition and results of operations of the Company and the price of the Company's common stock, are subject to a variety of inherent risks and uncertainties. These risks and uncertainties could cause actual results to differ materially from those projected. Such risks and uncertainties include, among others: general economic and business conditions, including inflationary pressures on medical care costs, construction costs and other economic sectors that increase the severity of claims; changes in financial markets such as fluctuations in interest rates, long-term periods of low interest rates, credit conditions and currency, commodity and stock prices; the effects of corporate bankruptcies, such as Enron and WorldCom, on surety bond claims, as well as on capital markets and on the markets for directors & officers and errors & omissions coverages; changes in foreign or domestic political, social and economic conditions; regulatory initiatives and compliance with governmental regulations; judicial decisions and rulings, including interpretation of policy provisions, decisions regarding coverage and theories of liability, trends in litigation and the outcome of any litigation involving the Company; changes in tax laws and regulations; regulatory limitations and restrictions upon the Company and its insurance subsidiaries; the impact of competitive products, policies and pricing and the competitive environment in which the Company operates, including changes in the Company's books of business; product and policy availability and demand and market responses, including the level of ability to obtain rate increases and decline or non-renew underpriced accounts, to achieve premium targets and profitability and to realize growth and retention estimates; development of claims and the impact on loss reserves, including changes in claim settlement practices; the effectiveness of current initiatives by claims management to reduce loss and expense ratio through more efficacious claims handling techniques; the performance of reinsurance companies under reinsurance contracts with the Company; results of financing efforts, including the availability of bank credit facilities; changes in the Company's composition of operating segments; weather and other natural physical events, including the severity and frequency of storms, hail, snowfall and other winter conditions, as well as of natural disasters such as hurricanes and earthquakes; man-made disasters, including the possible occurrence of terrorist attacks and the effect of the absence of applicable terrorism legislation on coverages; the occurrence of epidemics; exposure to liabilities due to claims made by insureds and others relating to asbestos remediation and health-based asbestos impairments, and exposure to liabilities for environmental pollution and other mass tort claims; whether a national privately financed trust to replace litigation of asbestos claims with payments to claimants from the trust will be established or approved through federal legislation, or, if established and approved, whether it will contain funding requirements in excess of the Company's established loss reserves or carried loss reserves; the sufficiency of the Company's loss reserves and the possibility of future increases in reserves; the level of success in integrating acquired businesses and operations, and in consolidating existing ones; the possibility of changes in the Company's ratings by ratings agencies, including the inability to access certain markets or distribution channels and the required collateralization of future payment obligations as a result of such changes, and changes in rating agency policies and practices; the actual closing of contemplated transactions and agreements; and various other matters and risks (many of which are beyond the Company's control) detailed in the Company's Securities and Exchange Commission filings.

These forward-looking statements speak only as of the date of this press release. The Company expressly disclaims any obligation or undertaking to release any updates or revisions to any forward-looking statement contained in this press release to reflect any change in the Company's expectations with regard thereto or any change in events, conditions or circumstances on which any statement is based.