CLARiiON announces CLARalert -- early customer notification and remote diagnostics service program.SOUTHBORO, Mass.--(BUSINESS WIRE)--April 15, 1997-- CLARalert Enhances High Availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. of CLARiiON Disk Arrays CLARiiON, the world's leading supplier of open RAID-based disk arrays and a business unit of Data General Corporation, today announced a new service program to deliver early notification to CLARiiON strategic channel partners of service events at their respective end-user customer sites. The CLARiiON service program, delivered via CLARiiON CLARalert software, identifies potential and existing problems before they lead to extended downtime, and provides a remote diagnostic capability for end-user service support. CLARiiON CLARalert delivers an enterprise-wide, networkbased support service utilizing a monitor platform running on a Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT Server. CLARalert polls CLARiiON disk arrays connected to a user's LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , and in the event of a hardware or software problem, its diagnostic tools automatically transmit a machine initiated (MI) notification packet to the CLARiiON Customer Support Center (CSC). When the Customer Support Center receives notification, CLARalert automatically invokes its Diagnostic Decision System (DDS (1) (Digital Data Storage) See DAT. (2) (Data Dictionary System) See QuickBuild and OpenDDS. (3) (Dataphone Digital S ) to identify a probable solution. The DDS analyzes the service notice and compares it to previously stored data before recommending corrective action A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or . All this information is then sent to the CSC call handling system for a Customer Service Representative to contact the CLARiiON customer or its designated service organization. Notification is available via telephone, email, fax, or page. If required, the CSC can also utilize the CLARalert remote access capability to review the state of the customer's disk array before making the service call. "With CLARiiON CLARalert as the `early warning' eyes and ears at end-user sites, CLARiiON customers can deliver the continuous, pro-active service levels their end-users require, without added service resources," said Ken Sills, vice president of product support and services at CLARiiON. "The CLARiiON approach to customer service results in lower service delivery costs and higher customer satisfaction." CLARiiON CLARalert is currently offered in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, and Mexico. CLARiiON is the world's leader in open RAID-based disk array storage technology. CLARiiON disk arrays offer the leading price/performance -- ranging from the entry-level Model 150, designed to support PC LAN (1) A network of IBM or IBM-compatible PCs. (2) A network of any variety of computers. environments; to the rackmount Series 3000 system, intended for enterprise-level computing environments into the multiterabyte range; to TeleStor, designed for the telecommunications industry. CLARiiON disk arrays are distributed by OEMs, private label suppliers, value-added resellers (VARs), and system integrators for both the UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). and Microsoft Windows NT marketplaces. For further information regarding CLARiiON and its family of industry leading disk arrays, call 1- 800-67-ARRAY, email info@clariion.com, or visit its home page at http://www.clariion.com Data General Corporation (NYSE NYSE See: New York Stock Exchange :DGN DGN Design (file) DGN Dirección General de Normas (Standards Organization in Mexico) DGN MicroStation Design File (file format/extension) ), headquartered in Westboro, Massachusetts, specializes in servers, storage systems, and related software and services for customers worldwide. The company reported revenues of $1.3 billion for fiscal 1996. Additional information on Data General Corp., its products, and its services is available on the Internet at http://www.dg.com -0- CLARiiON is a registered trademark of Data General Corporation. All brand and product names appearing in this press release may be trademarks or registered trademarks of their respective holders. CONTACT: Nicole Gorman CLARiiON 508/480-7203 ngorman@clariion.com OR Denise Sutton Brodeur Porter Novelli Porter Novelli International is a leading, global PR and lobbying firm. It is part of the Omnicom Group of advertising and marketing companies, the world's largest advertising conglomerate. The following article on Porter Novelli was obtained from "Sourcewatch. 617/587-2851 dsutton@brodeur.com OR Jim Dunlap Data General Corp. 508/898-6546 jim_dunlap@dgc.ceo.dg.com |
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