CIRCUITS ASSEMBLY opens 2008 Service Excellence Awards.ATLANTA -- Beginning Oct. 17, CIRCUITS ASSEMBLY (circuitsassembly.com) seeks participants for its annual Service Excellence Awards (SEAs) for EMS providers and electronics assembly equipment, material and software suppliers. The SEAs honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. companies in electronics manufacturing This article presents a typical manufacturing process of an electronic assembly. Component manufacturing Components such as resistors, capacitors and integrated circuits are generally made by specialized contractors. for excelling in the critical area of customer service, allowing participants to benchmark customer service against their peers. "Across the entire industry, the SEAs are the only quantifiable Quantifiable Can be expressed as a number. The results of quantifiable psychological tests can be translated into numerical values, or scores. Mentioned in: Psychological Tests , research-backed program where one's capabilities are judged by their own customers," says CIRCUITS ASSEMBLY editor in-chief Mike Buetow. Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company. The SEAs recognize three categories of EMS providers based on revenues (under $25 million; $25 million to $250 million; $250 million and more) and the following categories of suppliers: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing dispensing provision of drugs or medicines as set out properly on a lawful prescription. A prescription can only be filled, the drugs supplied, by a registered pharmacist, veterinarian, dentist or member of the medical profession. ; pick-and-place; repair and rework re·work tr.v. re·worked, re·work·ing, re·works 1. To work over again; revise. 2. To subject to a repeated or new process. n. ; screen printing; test and inspection; materials (solder paste Solder paste (or solder cream) is a mix of small solder particles and flux. It is used extensively in the automated soldering processes wave soldering and reflow soldering. ), and manufacturing or supply chain management software. CIRCUITS ASSEMBLY will honor winners during the Apex trade show in April. Proceeds from the program help fund the SMTA's Charles Hutchins Educational Grant. For more information, visit circuitsassembly.com/sea. Edited by Mike Buetow |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion