CIAC Certification Program For Call Center Management.Call Center Industry Advisory Council (CIAC (Computer Incident Advisory Capability) A group within the U.S. Department of Energy (DoE) that serves as the department's CERT and makes its bulletins and documents available to the public. For more information, visit www.ciac.org/ciac. ) announced the launch of an industry-sanctioned certification program for call center management professionals. CIAC, in conjunction with call center management professionals throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , identified the key competencies necessary for call center management professionals to demonstrate superior job performance. CIAC certification is based on the knowledge, skill and behavioral competencies applicable to individuals working in all types and sizes of call centers across all industries. CIAC developed the certification specifically to raise the stature of the call center profession and industry and to cultivate cul·ti·vate tr.v. cul·ti·vat·ed, cul·ti·vat·ing, cul·ti·vates 1. a. To improve and prepare (land), as by plowing or fertilizing, for raising crops; till. b. a workforce of superior performers. Competency COMPETENCY, evidence. The legal fitness or ability of a witness to be heard on the trial of a cause. This term is also applied to written or other evidence which may be legally given on such trial, as, depositions, letters, account-books, and the like. 2. development and certification for other call center job roles will follow implementation of the management track. CIAC is a non-profit organization A non-profit organization (abbreviated "NPO", also "non-profit" or "not-for-profit") is a legally constituted organization whose primary objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. that was established by the industry to develop, administer and govern certification for the call/contact center profession. |
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