CIA Raises Customer Service Effectiveness for IR Calls Using Octave Communications' Audio Conferencing Systems; System Eliminates Long Hold Time, Saves Customers Time and Money.

Business/Technology Editors

NASHUA, N.H. and FAIRFIELD, N.J.--(BUSINESS WIRE)--June 19, 2002

CIA chooses Octave OCI 1000 for instant participant access,

instant transcript features and easy-to-use operator features

important for quarterly investor calls

Octave Communications, a leading provider of next-generation audio conferencing systems and instant group conversation technology, today announced that service provider, Client Instant Access (CIA), a leading provider of communications' programs for information distribution, has implemented the OCI 1000(TM) from Octave Communications to better manage heavy call volumes for CIA's Fortune 1,000 customer investor relations' calls.

CIA selected Octave equipment for several reasons:

-- Advanced reservationless calling features are enabling CIA to offer IR call participants easy and speedy access to investor calls. For example, if a Fortune 1,000 company has 500 people on hold for 15 minutes waiting for a quarterly IR call to start, that translates to 7,500 minutes of dead air time. CIA is able to save a typical customer $1,800 to $2,500 on a call through its Instant Participant Access features because the check-in procedure is minimized thereby reducing or eliminating hold times;

-- Almost instantaneous transcription services are allowing CIA to record and transcribe IR calls and forward them via email within four hours of the start of the call; and,

-- Robust operator console features are providing full-featured attended conferencing with options that can be fine-tuned for a multi-operator environment. With Octave's advanced operator console, conference call monitoring and handling can be customized to include scanning multiple calls, split, merged and customized depending upon different service models and working styles.

With the Octave OCI 1000, CIA is better able to manage and respond to individual customer service requests, and provide its customers with a quality IR event call for shareholders, analysts and media. Additionally, CIA is able to provide secured conferencing on demand, host controlled calls and automated conference call features.

"We're pleased with our selection of Octave over other products on the market," said Chris Cialone, director of sales, CIA. "It has helped make our organization and our agents more effective by providing responsive, accurate service. We're also glad to have chosen a solution that can grow to meet our future business requirements. As we grow, Octave's instant group calling features are also going to be important to us."

"Octave's audio conferencing system has afforded CIA a flexible solution that allows them to offer an enhanced array of unique service options to their Fortune 1,000 customers, while formulating a workable customer service strategy for the future," said Ron Elwell, CEO, Octave Communications. "CIA is a perfect example of a service provider who is using the modularity of the Octave solution to meet the specific requirements of each of their customers."

About CIA

Client Instant Access (CIA) is a leading provider of communications' programs for information distribution including: blast voice messaging, conference calling for day-to-day conference call needs, investor relations' event calls, customized reporting, transcription services, web casting, list maintenance and archiving. The company's management team has over 20+ years of experience in the conferencing industry and has been handling calls for UBS Warburg, Bear Stearns, Pepsi Bottling Group, Salomon Smith Barney, and Caterpillar. The company is headquartered in Fairfield, New Jersey. More information on the company can be found at www.blastvm.com.

About Octave Communications, Inc.

Octave Communications, Inc. is a leading provider of audio conferencing equipment and is pioneering next-generation infrastructure technology that enables telecommunications' carriers and service providers to deliver dynamic conferencing solutions for instant group conversations. Privately held and headquartered in Nashua, New Hampshire, the company leverages a cross section of communications technologies for voice conferencing, mobility, as well as PSTN and voice over IP (VoIP) conferencing solutions. With Octave's innovative hardware platform and software applications including Octave Improv(TM), service providers can deliver new and differentiated group conversation services that increase carrier revenue and impact the way people communicate. Octave products are available through a worldwide direct sales force and resellers. For more information on the company and its products, visit its web site at www.octavecomm.com, email us at [e-mail], or call 603/459-5200.

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