CFC Technology Helps Financial Institutions Balance Technology Demands with the Need to Continue Delivering Excellent Service.

Tips Now Available on How to View From a High Level the Challenges Posed by New Information Technology Integration on Customer Relationships

MINNEAPOLIS -- Financial institution customers expect these days that they receive the latest in technology-dependent services from the financial institution of their choice. Meanwhile, financial institutions must find ways to address the technical and regulatory challenges encountered when rolling out services that might pose security and operational efficiency risks to them and their customers.

"Our customers compete with the technology-driven services they offer their account holders," says Michelle Walstad, Operations Advisor for Financial Institutions, Advisory Services Group, CFC Technology Corporation. "The integration of technology needed to deliver these services does have an impact on policies and procedures. They should be user friendly but also help mitigate risk."

Risks include decreasing levels of customer service while doing everything possible to protect confidential customer information, which includes taking steps to prevent identity theft and outside internal security breaches. Another concern is the impact on long-standing customer relationships by newly enacted security policies and procedures.

"Addressing these risks and concerns begins with understanding the challenges associated with balancing risk with customer relationships and taking action to overcome the challenges quickly and efficiently," says Walstad. "Based on our experience, embracing old-school customer practices is a smart way to achieve the perfect balance."

Walstad is the presenter for the CFC Technology Webinar, "Old-School Customer Service Practices: How to Balance Information Security Risk and Customer Relationships." Bank and Credit Union executives and operations and information technology directors are encouraged to join in on the one-hour Webinar on August 8, 2007, 2:00 to 3:00 p.m. CDT.

To register, visit: www.cfctechnology.com/webinars/info.html

Walstad has more than 20 years of bank operations, bank security, and information technology experience. As vice president of operations for a community bank, she created and implemented operational policies and procedures, including security, information security and business continuation programs. In her security officer role at a financial data processing center, Walstad was responsible for the creation and annual testing of complex business continuation plans. She was also responsible for security and audit compliance in a highly-regulated environment, and successfully guided the processing center through multiple FFIEC examinations.

About CFC Technology Corporation

Founded in 1998, CFC Technology Corporation provides technology solutions and services to highly-regulated financial institutions, including community banks and credit unions. It serves more than 700 financial institutions and 300 commercial companies nationwide. The company is one of the nation's leading providers of check and document image and electronic image exchange solutions (Check 21). It serves customer needs for network security, information processing integration, and advisory services to offer guidance on information security risk assessment and business continuity planning.

CFC Technology is an associate member of the North Dakota Bankers Association (NDBA); Independent Community Bankers of North Dakota (ICBND); Minnesota Bankers Association (MBA); Independent Community Bankers of Minnesota (ICBM); Wisconsin Bankers Association (WBA); Community Bankers of Wisconsin (CBW); Iowa Bankers Association (IBA); South Dakota Bankers Association (SDBA); and Independent Community Bankers of South Dakota (ICBSD).