CEO James Harrer Talks About the "New" Mustang Software With Wall Street Transcript.

NEW YORK--(BUSINESS WIRE)--Oct. 27, 1998--The Wall Street Transcript has published an in-depth interview with James Harrer of Mustang Software (Nasdaq: MSTGC), in which he talks about "the reinvention of our company, which has taken the last 12 months or so to complete."

"Mustang Software's focus is on building world class e-mail and web response systems. Our goal is to manage inbound inquiries from the Internet," which he contrasts with Mustang's prior business of modem software and a bulletin board system. He emphasizes the need by citing research showing that "about 30% of the e-mail traffic arriving from a web site is addressed to a department and these inquiries go unanswered. Consumers are not going to trust e-mail as an effective means of communications with these types of results. This is the equivalent of somebody calling in to your company, and you never answer the phone. This is not a viable business model."

He continues, "As companies become more and more aware of the need to put management systems in place to deal with inbound e-mail inquiries, they'll look for solutions like our Internet Message Center product." Asked about Mustang's clients for this product, Harrer replied, "Our customers today include The Microsoft Network, Time-Warner, GTE, the US Mint, Ziff-Davis, and other Fortune 500 companies that have a presence on the Web."

Does the investment community understand the "new" Mustang? "No, I honestly don't (think so). I think the investment community still looks at us as a company that's in the communication space selling outdated technology, and not really in the growing e-mail response management and customer service arena."

To read the complete interview, go to http://www.twst.com/pdf/mstgc.pdf. It requires Adobe Acrobat(TM) reader to view the document. The Wall Street Transcript does not endorse the views of any interviewee nor does it make stock recommendations.

The Wall Street Transcript is a premier weekly investment publication serving serious long-term investors for over 35 years. The Transcript publishes industry roundtables and interviews with Wall Street analysts, money managers and company CEOs, and is read by top money managers, brokers and individual investors. For subscriptions information call [phone].