CEMIG Picks Simware's Salvo to Web-Enable Customer Service Applications.OTTAWA--(BUSINESS WIRE)--July 16, 1997-- Electricity customers in Brazil can now check their accounts and change service from their desktop Web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
Simware Inc. (Nasdaq:SIMWF) today announced that CEMIG CEMIG Companhia Energética de Minas Gerais (Brazil) (Belo Horizonte Belo Horizonte (bəl'  rēzôN`tĭ) [Port.,=beautiful horizon], city (1996 pop. 2,091,770), capital of Minas Gerais state, E Brazil. , Minas Gerais Minas Gerais (mē`nəs zhərīs`) [Port.,=various mines], state (1996 pop. 16,660,691), 226,707 sq mi (587,171 sq km), E Brazil. The capital is Belo Horizonte. Minas Gerais continues to produce more than half of Brazil's mineral wealth. ), one of the largest electrical utilities in Brazil, has selected Simware's Salvo award-winning software for Intranets. The company's Department of Informatics is using Salvo to provide a link between customers' Web browsers and CEMIG's customer service and billing applications running on a central mainframe. Now, any user with a desktop or laptop PC and a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. can initiate a variety of customer service requests at his or her own convenience. "The new system saves customers a lot of time," says Vicente Moura, IT superintendent for the $3 billion utility which serves 4.2 million customers in the state of Minas Gerais. "By selecting the customer service icon on our home page, they can easily request a second copy of a lost bill, change the name on the account, check the current status of the account and the monthly account history (including posted and pending payments) and request street lamp repairs." Formerly, customers had to call service agents on the phone or go to one of CEMIG's 150 local offices in person to speak with a representative. Both alternatives frequently required waiting in long lines In communications, circuits that are capable of handling transmissions over long distances. . Now, customers can request changes 24 hours a day from home, office or laptop. "It's exciting to see leading companies in Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. realizing the potential of the Internet," says Rob Marks, Simware's director of marketing. "Simware is committed to helping organizations worldwide to provide better service by bridging the gap between data previously locked up in legacy systems and the users - both inside and outside the company - who need ready access to that data." CEMIG is rolling out the new Salvo-based customer service system now in several test cities. The company plans to have the system in place within the next year in the more than 700 cities and towns in the state. CEMIG is also testing service kiosks incorporating the new system in four locations. Future plans call for adding new choices to the service menu, as well as incorporating automated payment methods. "We tested several Web connectivity products from several vendors before choosing Simware," comments Moura. "Salvo was the clear winner based on the faster response time of the software in actual Web use, plus the great support we received from Simware's Brazilian agent, Octus." About Salvo Salvo is server-based software that bridges the gap between Web browsers and enterprise data sources, and that provides an object-based Intranet application development framework. These combined capabilities make Intranet application development easy and inexpensive, and make the resulting Web-based applications extremely flexible and easy to modify - all critical benefits in dynamic information technology environments. About Simware Simware Inc. provides Internet, information access and network automation software that reduces the complexity and cost of enterprise systems. Founded in 1982, Simware is a publicly traded company publicly traded company A company whose shares of common stock are held by the public and are available for purchase by investors. The shares of publicly traded firms are bought and sold on the organized exchanges or in the over-the-counter market. (Nasdaq:SIMWF) headquartered in Ottawa, with offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. Additional information is available at the Simware Web site, http://www.simware.com, or by calling (800) 267-9991 or (613) 727-1779. CONTACT: Simware Inc. KHJ KHJ Katholische Hochschuljugend (German: Catholic University Youth) Integrated Marketing Rob Marks Mary Ellen Collins (613) 228-5127 (617) 241-8000 ext. 143 marks@simware.com mcollins@khj.com |
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