CELLT Joins Siebel Alliance.CELLIT Technologies, a provider of comprehensive customer interaction management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) solutions, announced it has joined the Siebel Alliance Program as a Premier Software Partner. Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. is a provider of eBusiness applications software. The alliance enables CELLIT to seamlessly integrate its ConracrPro software with Siebel eBusiness applications. CELLIT will submit the integration to the Siebel Validation Program for technical review. The combined solution aims to empower enterprises to utilize customer context to provide a consistent and personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer experience across multiple communication channels. CELLIT's CIM solution incorporates inbound skills-based routing, outbound predictive dialing, e-mail management, Web chat and collaboration, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. with voice recognition, monitoring, recording and reporting. Siebel Systems' integrated, family of eBusiness applications software enable multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple sales, marketing, and customer service systems to be deployed over the Web, in call centers, field, reseller channels, retail and dealer networks. |
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