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CDC Software Acquires Respond Group and Adds Key Customers in Target Verticals including Aegon, AXA Insurance and Barclays.


Industry-Specific Applications for Customer Service and Feedback Management Strengthen CDC's Position as a Leading Provider of Vertical CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  Solutions

BEIJING & ATLANTA -- CDC See Control Data, century date change and Back Orifice.

CDC - Control Data Corporation
 Software, a wholly owned subsidiary Wholly Owned Subsidiary

A subsidiary whose parent company owns 100% of its common stock.

Notes:
In other words, the parent company owns the company outright and there are no minority owners.
 of CDC Corporation (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: CHINA) and a global provider of industry-specific enterprise software applications and consulting services, announced today the acquisition of Respond Group, Ltd. a leading European provider of software applications for improving customer service through the management of complaints and enterprise feedback. Mirroring CDC Software with an established leadership position in key vertical industries, the Respond applications and organization are highly complementary to CDC Software's Pivotal CRM solutions. Respond brings 800 customers to the CDC Software family of more than 5,000.

With customers including AXA AXA Anguilla, Anguilla (Airport Code)
AXA Alpha Chi Alpha
AXA Animal Crossing Ahead (online forum community/guide to the game Animal Crossing)
AXA Auxiliary Artery
 Insurance, Barclays, Aegon and many others, Respond is recognized as a market-leading provider of enterprise complaint and feedback management solutions to the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject.
Please [ improve this article] or discuss the issue on the talk page.
 industries. Similarly, with customers including Allianz Dresdner Asset Management, Julius Baer Investment Management and Morgan Keegan & Company, the Pivotal CRM applications for marketing, sales and relationship management are recognized as industry-leading solutions in the financial services markets. In October 2006, Pivotal CRM was selected to the SecuritiesTech 50 list of top front-office solutions in financial services.

The Respond solutions are also widely deployed in government organizations which will create opportunities for cross-selling the Pivotal CRM applications, as well as other enterprise software and consulting service offerings from CDC Software. Additionally, the Pivotal CRM sales and marketing applications are widely deployed in the home building and real estate industries. The importance of complaint management, improving customer service and increasing satisfaction in these industries is expected to create additional cross-selling opportunities for the Respond applications.

In addition to the synergies of the product lines and industry expertise, both CDC Software and Respond are Microsoft Certified Partners, and the respective applications share complementary architectures based on standard Microsoft platforms. The applications are deployed securely via the Internet, enabling a low cost, low maintenance browser-based deployment. The Respond applications and Pivotal CRM are also both designed to be highly flexible and easily adapted to model the unique business practices of each customer.

"The combination of Respond and CDC Software is an excellent business decision from all perspectives," said James Heavey, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  of Respond. "As a company focused on delivering industry-specialized solutions and services, CDC Software has been building momentum and posting performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1].  well above average in enterprise software. At Respond we mirror that industry focus with complementary applications that will create a variety of new choices and expanded set of solutions for both customer bases."

"We are very excited to have Respond join our global organization that is achieving consistent success as a leader in industry-specialized software solutions," said Eric Musser, president of CDC Software. "We are clearly demonstrating that CDC Software is not taking the slash-and-burn approach of the typical consolidators. Rather, we are creating real value by expanding the depth of our industry applications through investments in organic innovation, as well as targeted acquisitions. Adding the complementary industry expertise and applications of Respond will yield very positive results for our respective customer bases."

"Respond and CDC Software are a perfect fit," said Alison Blackmore, Head of Customer Care, AXA Insurance. "There is an obvious synergy between the two companies rooted in shared values and a common commitment to helping businesses become customer-driven market leaders."

About CDC Corporation

The CDC family of companies includes CDC Software focused on enterprise software applications and services, CDC Mobile focused on mobile applications, CDC Games focused on online games, and China.com focused on portals for the greater China markets. For more information about CDC Corporation (NASDAQ: CHINA), please visit www.cdccorporation.net.

About CDC Software

CDC Software, The Customer-Driven Company[TM], is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software's product suite includes the Pivotal CRM (customer relationship management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools.

The current version of Dynamics is 3.0, released on December, 2005.
 platform, Ross ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer.  (enterprise resource planning See ERP.

(application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses.
) and SCM (1) (Software Configuration Management, Source Code Management) See configuration management.

(2) See supply chain management.
 (supply chain management), MVI MVI Multivitamin
MVI Multi-Vendor Import
MVI Melt-Volume Index
MVI Motor Vehicle Incident
MVI MODIS Vegetation Index
MVI Multiple Variable Inversion
MVI Microsoft Virus Initiative
MVI Multi-Vitamin Injection
MVI Motion Video Instructions
 real-time performance management, IMI IMI International Masonry Institute (Washington, DC)
IMI Israel Military Industries
IMI Institute of the Motor Industry
IMI International Market Insight
IMI Imposto Municipal Sobre Imóveis (Portugal) 
 warehouse management and order management, Platinum China HR (human resource) and business analytics solutions.

These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation (NASDAQ: CHINA) and is ranked number 18 on the Manufacturing Business Technology Manufacturing Business Technology (ISSN-1554-3404) is a trade publication and web site owned by Reed Business Information serving the information needs of executives across corporate, IT and operations functions within the manufacturing industry.  2006 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com.

About Respond Group, Ltd.

Respond is recognized as a market-leading provider of enterprise complaints and feedback management software. The company's solutions provide organizations of any size with a scalable complaint and feedback management infrastructure to improve the customer experience. With a large active customer base and exceptional growth figures, Respond has significant market share in both the high-profile financial service sector and the highly regulated public sector.

The Respond suite of products enables organizations to extend and improve customer service capabilities to front-line staff, whilst providing extensive management information to drive change and improve business practices. The solution is proven to deliver cost reductions, increased efficiencies and demonstrably de·mon·stra·ble  
adj.
1. Capable of being demonstrated or proved: demonstrable truths.

2. Obvious or apparent: demonstrable lies.
 improved processes, services, customer satisfaction and profitability. For more information about Respond, please visit www.respond-uk.co.uk.

Cautionary Note Regarding Forward-Looking Statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.
 

This press release includes "forward-looking statements" within the meaning of the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995, including statements relating to relating to relate prepconcernant

relating to relate prepbezüglich +gen, mit Bezug auf +acc 
 cross-selling opportunities, the ability to offer end-to-end enterprise solutions and services, the ability to assist customers in reducing operational costs and improve efficiency, and expectations that such transaction will be earnings accretive. These statements are based on management's current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements, including the following: the ability of CDC Software to grow its software and services business; and the ability to realize strategic objectives by taking advantage of cross-selling opportunities and the ability to integrate Respond with the company's operations. Further information on risks or other factors that could cause results to differ is detailed in filings or submissions with the United States Securities and Exchange Commission made by CDC Corporation in its Annual Report for the year ended December 31, 2005 on Form 20-F filed on June 21, 2006. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
COPYRIGHT 2007 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 16, 2007
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