CDC Software's CRM Solution Selected by Largest Canadian Automobile Association Club to Deliver Superior Customer Service.Pivotal CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. to Be Deployed to More Than 1,000 Users at CAASCO ATLANTA & HONG KONG Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. -- CDC See Control Data, century date change and Back Orifice. CDC - Control Data Corporation Software, a wholly-owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software and services, announced today that the Canadian Automobile Association The Canadian Automobile Association (commonly known as CAA) is a non-profit federation, founded in 1913, of nine clubs across Canada, providing roadside assistance service, a complete range of auto touring and leisure travel services, insurance services, and member discounts , South Central Ontario Central Ontario is the portion of the Canadian province of Ontario which lies between Georgian Bay and the eastern end of Lake Ontario. The population of the region was 959,266 in 2001; however, this number does not include large numbers of seasonal residents, which at peak (CAASCO), which is the largest of nine clubs in the CAA Caa See CCC. Federation, has selected CDC Software's Pivotal CRM to provide exceptional customer service based on their individual needs. The decision was made after an eight-month investigative process that was undertaken by CAASCO to increase and sustain membership levels, market the association's products and services to its diverse membership base and meet its vision of delivering first-class quality service and unparalleled member satisfaction. "CDC Software's references were impeccable, their culture and people are world-class, and more importantly, their product was unparalleled in terms of meeting our goals," said Nick Parks, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , CAASCO. "I knew early on that CDC Software was the type of company we want to partner with to grow our business. It will allow us to take a leadership role in delivering the best possible service to our customers." CAASCO serves approximately 1.8 million members in its club territory and offers insurance, travel and emergency roadside services. There are a total of 5.1 million members of the CAA in Canada. Despite growing membership year over year, CAASCO is always looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ways to improve its customer service." We have a wide variety of benefits including a full line of travel and insurance products that we offer to members and non-members," said Parks. "We wanted a comprehensive and seamless way to inform our members of products and services available to them, as well as be able to improve our already-stellar customer service. Pivotal's CRM Suites allow us to meet all our requirements and more." "We are very pleased that CAASCO, the largest club of its kind in Canada, selected Pivotal CRM for its customer relationship management system," said Eric Musser, CEO of CDC Software. "Forward thinking service organizations like CAASCO are looking for strategic customer relations management solutions to help them differentiate their services and build customer loyalty in increasingly competitive markets. We believe Pivotal CRM is an ideal solution to help these service organizations around the globe improve the targeting and personalization of their services to further enhance client satisfaction and gain competitive advantages." Using CDC Software's Pivotal CRM solution, CAASCO will be able to provide exceptional customer experiences based on the individual needs of their clients. The Pivotal CRM system will help CAASCO to empower its 1,600 employees to more effectively service and grow its business and improve overall organizational performance Organizational performance comprises the actual output or results of an organization as measured against its intended outputs (or goals and objectives). Specialists in many fields are concerned with organizational performance including strategic planners, operations, . In addition, it will help CAASCO to identify and act on cross-selling and up-selling opportunities with clients in several diverse services. About Pivotal CRM Pivotal CRM helps organizations create superior customer experiences and offers rich functionality, a highly flexible application platform, a full customer relationship management application suite, and best-in-class customization abilities, all with a low total cost of ownership. The Pivotal CRM software suite includes a powerful application platform and additional capabilities in analytics, mobile CRM, partner management and marketing automation. Designed to produce meaningful increases in revenues, margins, and customer loyalty, Pivotal CRM is used by more than 2,000 companies around the world. For more information about Pivotal CRM, please visit www.pivotalcrm.com. About CDC Software CDC Software, The Customer-Driven Company[TM], is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software's product suite includes: CDC Factory (manufacturing operations Manufacturing operations concern the operation of a facility, as opposed to maintenance, supply and distribution, health, and safety, emergency response, human resources, security, information technology and other infrastructural support organizations. management), Ross ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. (enterprise resource planning See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. ) and SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. (supply chain management), CDC Supply Chain (supply chain management, warehouse management and order management), Pivotal CRM and Saratoga CRM (customer relationship management), CDC MarketFirst CDC MarketFirst is marketing automation software http://en.wikipedia.org/wiki/E-mail_marketing and a brand name of CDC Software. Functionality CDC MarketFirst is a robust marketing automation platform with features and functionality that cover multiple aspects of marketing, from (marketing automation and lead management), Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM Microsoft Dynamics CRM is a Customer Relationship Management software package developed by Microsoft. It is a part of the Microsoft Dynamics family of business tools. The current version of Dynamics is 3.0, released on December, 2005. platform, Platinum HRM HRM Her/His Royal Majesty HRM Human Resources Management HRM Heart-Rate Monitor HRM Halifax Regional Municipality (Canada) HRM Hotel Restaurant Management HRM Hrvatska Ratna Mornarica (Croatian Navy) (human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. ) and business analytics solutions. These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CHINA) and is ranked number 12 on the MBT MBT Minimum (Spark Advance For) Best Torque MBT Masai Barefoot Technology MBT Main Battle Tank MBT Mechanical Biological Treatment (waste treatment) MBT Mercaptobenzothiazole MBT Master of Business Taxation 2007 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com. About CDC Corporation The CDC family of companies includes CDC Software focused on enterprise software applications and services, CDC Games focused on online games, and China.com focused on portals for the greater China markets. For more information about CDC Corporation (NASDAQ: CHINA), please visit www.cdccorporation.net. About CAASCO CAA South Central Ontario is a not-for-profit auto club offering insurance, travel and emergency road services. There are more than 1.8 million CAA members in Ontario and 5.1 million members in Canada. It is the largest out of the nine clubs that make up the national CAA federation. CAASCO offers several membership levels designed to match a wide variety of needs ranging from insurance to travel to emergency road service. Cautionary Note Regarding Forward-Looking Statements This press release includes "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995, including statements relating to the ability of customers to attract new business that would otherwise not be attainable without our applications, the ability to increase customer service and member satisfaction levels with our software, the ability to help our customers take a leadership role in servicing their own customers, the ability of our software to meet customer needs and expectations, our beliefs regarding potential customer needs, the ability of our software to help improve the way our customer's do business and other statements that are not historical fact, the achievement of which involve risks, uncertainties and assumptions. These statements are based on management's current expectations and are subject to risks and uncertainties and changes in circumstances. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, among others: the conditions of the process manufacturing industry; the continued support of our existing customers; the continued ability of Ross Enterprise solutions to address industry-specific requirements of companies in the process manufacturing industry; demand for and market acceptance of new and existing Ross Enterprise solutions; development of new functionalities which would allow process manufacturers to compete more effectively and changes in the type of information required to compete in the process manufacturing industry. Further information on risks or other factors that could cause results to differ is detailed in filings or submissions with the United States Securities and Exchange Commission made by CDC Corporation in its Annual Report for the year ended December 31, 2006 on Form 20-F filed on July 2, 2007. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise. |
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