CCS and Davox Joint Marketing Agreement.NORCROSS, Ga.--(BUSINESS WIRE)--June 17, 1996--Computer Communications Specialist, Inc. (CCS (1) (Common Channel Signaling) A communications system in which one channel is used for signaling and different channels are used for voice/data transmission. Signaling System 7 (SS7) is a CCS system, also known as CCS7. See SS7. ) announced the signing of a reciprocal joint marketing agreement with Davox Corporation of Westford, Mass. These agreements allow each company to call in the resources and expertise of the other to meet a customer's need. The integration of CCS' FirstLine(TM) system and the Davox Unison unison, in music, tones identical in pitch produced by two or more parts or voices. In popular usage a vocal composition is said to be sung in unison even though some of the voices are separated from others by the interval of an octave. (TM) product will provide customers with a unified product solution. The CCS FirstLine system is a premier Integrated Information Response (IIR IIR - Infinite Impulse Response ) system that links callers, internet/intranet, and PC users to voice, imaging, and information. Davox is a developer of call center management systems that feature open systems based technology. Unison provides extensive call management capabilities for outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" , predictive dialing applications, plus full capabilities for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound call blending. As an open system, Davox has published a functional specification for Unison IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. integration that will be fully implemented on CCS' FirstLine system with ScriptWrite. This integration will allow for customers to link the two systems and implement applications such as the following: -- inbound caller identification: FirstLine obtains the inbound callers identification (account number, social security number) and passes the call plus the ID data to the Unison Smart Management Center (SMC SMC Saint Mary's College SMC Santa Monica College SMC Solaris Management Console SMC Smooth Muscle Cell SMC Small Magellanic Cloud (also see LMC) SMC Safety Management Certificate (maritime shipping) ) for connection to an agent. -- Call back date and time: If there are no agents available, FirstLine prompts the caller to enter a date and time when they would like a call back. This data can be sent to the SMC to be processed as an outbound call. The relationship between CCS and Davox brings together two "Best of Class" vendors to benefit call center customers by combining their technologies and expertise. CCS is a nationally recognized provider of premier Integrated Information Response (IIR) systems. Founded in 1977, the Atlanta based company has earned a reputation for excellence in software and hardware design in the interactive information and voice response industry. CONTACT: Computer Communications Specialists, Inc. Elizabeth Rubbo, 770/441-3114 ext. 7291 |
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