CCS Releases FirstLine Encore, a Windows NT-Based Interactive Voice & Information Response System.NORCROSS, Ga.--(BUSINESS WIRE)--Aug. 25, 1998-- Remote System Administration via Web Browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. 144 Lines of IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. on a Single Windows NT Platform Computer Communications Specialists, Inc. (CCS (1) (Common Channel Signaling) A communications system in which one channel is used for signaling and different channels are used for voice/data transmission. Signaling System 7 (SS7) is a CCS system, also known as CCS7. See SS7. ) today announced the release of its Windows NT-based, web-enabled CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. platform, FirstLine Encore(TM). CCS is the first telephony company to provide Internet-enabled access as a standard operator interface, a capability that represents the next step in CCS' goal of providing enterprise-wide "virtual systems" administered from any point on the globe. FirstLine Encore is a multi-media transaction processing system A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. that saves companies money by improving customer service, automating routine transactions, and streamlining workflow processes. It provides self-service access to information systems from telephones, Internet browsers, kiosks, and computers anywhere in the world. It supports up to 144 telephone lines in a single Windows NT Pentium II workstation. "FirstLine Encore represents the next state-of-the-art generation of CCS' platforms," says Thomas J. Clarke, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of CCS. "We have combined our decades of expertise in interactive voice response, data networking, and transaction processing alongside the powerful new capabilities of Windows NT and the Internet. With FirstLine Encore, we are today opening the door for the true multi-media applications of tomorrow." The release of FirstLine Encore brings CCS closer than ever to a "virtual system" goal. Many of the major components are already in place, including: -- Remote administration via Internet/intranet as a standard feature (ROAM[TM]) -- Single workstation administration of multiple geographically dispersed systems -- Shared fax, text to speech and speech recognition resources that can be pooled for use by any lines in the same platform -- Client-server architecture "We're thrilled with the capacity we've been able to achieve in a single NT platform with our release of FirstLine Encore," states Ray Richter, founder of CCS. "Understanding operating systems and achieving a high level of throughput is one of CCS' technical strengths. We've always been able to get better performance out of a platform than any of the competition." The initial release of Encore outperforms one leading competitor's NT based product by 4 to 1, and CCS anticipates even greater line density in future releases. FirstLine Encore uses the industry standard Windows NT operating system, MVIP (MultiVendor Integration Protocol) A voice bus and switching protocol developed by Natural Microsystems, Natick, MA, and others. Used to build call center equipment using regular PCs, MVIP provides a second communications bus within the computer that can standard telephony boards, and industry standard support for .DLLs and .OCXs. The new software architecture enables CCS to quickly and rapidly incorporate third party technologies into the platform as they become available. From an application developer's standpoint, support for .DLLs and .OCXs will allow rapid incorporation of existing external programs and will maximize use of common routines and functions. CCS selected Windows NT as the FirstLine Encore operating system based on its strengths as a true multi-tasking, multi-processing operating system and its abilities as a multi-media platform. Among the many benefits of the Windows NT environment are 32-bit processing for faster data throughput, support for multiple CPU's in a single platform (which results in dramatic performance increases), C2 level security, the standard Windows Internet Explorer Internet browser, and native support for Novell and TCP/IP TCP/IP in full Transmission Control Protocol/Internet Protocol Standard Internet communications protocols that allow digital computers to communicate over long distances. . "We believe that NT has become the de facto standard Hardware or software that is widely used, but not endorsed by a standards organization. Contrast with de jure standard. de facto standard - A widespread consensus on a particular product or protocol which has not been ratified by any official standards body, such as ISO, for operating systems in corporations around the world," states Richter, "and we have positioned FirstLine Encore to take advantage of that and other industry standards." Computer Communications Specialists, Inc. (CCS), is a leading industry source for turnkey business Turnkey Business A situation where the high level management of a firm is in charge of the planning and execution of all business strategy. The client, who buys a franchise or part of the business, only has to "turn the key" for the operation to start. solutions involving Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI) and workflow automation. CCS has over 3,000 systems installed in major corporations throughout the world. CCS is a subsidiary of Trex Communications, a Thermo Electron company.
CONTACT: Computer Communications Specialists, Inc.
David Gay, 770/441-3114, ext. 7336
E-mail: dgay@ccsivr.com
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