CCID CONDUCTS RANDOM SAMPLING OF CUSTOMER SATISFACTION.Sybase (Sybase Inc., Dublin, CA, www.sybase.com) A software company founded in 1984 that specializes in enterprise infrastructure and integration of platforms, databases and applications. Software (China) Ltd. has won the "Best Customer Service Award" in the China database and software development tool category in the "2001 China IT Products Customer Service Satisfaction Survey" conducted by the Ministry of Information Industry (MII 1. (body) MII - A consortium of Microsoft, IBM, and Intel. 2. (storage) MII - A broadcast component video tape format licensed by Panasonic. ) of the China Computing computing - computer Information Department (CCID CCID Chip/Smart Card Interface Devices CCID Community Colleges for International Development CCID Credit Card Identification CCID China Center for Information Industry Development CCID Coalition Combat Identification ). Tat-Wing Chen, director of Technical Service, and Ganies Xu, director of Consulting Service Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" of Sybase Software (China) Ltd., received the medal and certificate from the chairman of CCID. The "Best Customer Service Award" was the only award presented to database management system vendors. It was an excellent acknowledgement to Sybase by the industry and its customers. The "2001 China IT Products Customer Service Satisfaction Survey" was done by conducting random sampling and site visits in five consecutive months to ensure credibility of the results. In addition, to add value to the survey results, CCID took the survey a step further to investigate the demand for the level of customer services, and the range of services provided by vendors and service providers. Sybase has won the 2001 China Database and Development Software Tool's "Best Customer Service Award" by leveraging its superior quality of service and long-standing prestige acclaimed ac·claim v. ac·claimed, ac·claim·ing, ac·claims v.tr. 1. To praise enthusiastically and often publicly; applaud. See Synonyms at praise. 2. in the industry, as well as the trust and praise of its customers. Sybase provides a wide variety of technology and consulting services, ranging from the provision of company's products and solutions, to professional consulting, education and training, as well as deployment and support of solutions, to the maintenance of the entire application system. Sybase's services encompass the complete processes of deployment, implementation, operation and maintenance. Chen, director of technical services, Sybase Software (China) Ltd. said, "We have been striving to achieve the goal of 'service means customer satisfaction,' which will continue to be the principle for our services in the future. For example, the recently launched Sybase China's website mirrored the services offered by Sybase's global website (which was awarded one of the "Top Ten US Supporting Websites" for the past two years). By putting information of our products and solutions onto the website, we can ensure our legitimate users receive better services via the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the ." "We also provide users with a comprehensive suite of electronic technological services including the Web library, e-distribution of software, e-newsgroup, etc. Also based upon this new e-initiative, we are planning to launch our e-learning program, which allows users to acquire formal training of Sybase's products with our latest information in a much faster and convenient way," Chen added. About Sybase, Inc. Sybase provides enterprise-class software solutions that fuel e-Business and enable access to information anytime, anyplace an·y·place adv. To, in, or at any place; anywhere. See Usage Note at everyplace. Adv. 1. anyplace - at or in or to any place; "you can find this food anywhere"; (`anyplace' is used informally for `anywhere') anywhere . With its industry-leading Enterprise Portal See corporate portal. (EP), mobile and wireless, and vertical market solutions, Sybase is one of the largest global independent software companies in the world. About Sybase Software (China) Company Limited Sybase, Inc. entered the Chinese market in December 1991, and established the Sybase Software (China) Company Limited in 1993. Sybase China employs more than 200 people and currently has a broad customer base of more than 1,000 enterprises ranging from financial institutions, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , railways, electricity, water supply, environmental protection, petroleum chemical, military to export trading. Sybase China is one of the fastest growing overseas offices. In order to provide the first-class technical support and services to Chinese customers, Sybase China has opened branch offices in Shanghai Shanghai (shăng`hī`, shäng`hī`), city (1994 est. pop. 12,980,000), in, but independent of, Jiangsu prov., E China, on the Huangpu (Whangpoo) River where it flows into the Chang (Yangtze) estuary. , Chengdu, Nanjing and Guangzhou, with a comprehensive network of partners throughout China. Sybase China always sees the true value of software in its applications. Sybase China believes in the business philosophy that customers and service comes first. By implementing corresponding strategy, Sybase is able to share risks and grow with the users, and to empowering them with advanced technologies as well as successful deployment of applications which, in turn, facilitate the healthy development of database market in China. For more information, call 510-922-8506 or visit http://www.sybase.com. |
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