CCH Expands its Use of Identify Software's Application Support Optimization Solution to 12 Sites.Business Editors/High-Tech Writers RALEIGH, N.C. & RIVERWOODS, Ill.--(BUSINESS WIRE)--Oct. 20, 2003 CCH CCH Colegio de Ciencias y Humanidades (Spanish) CCH Certified Clinical Hypnotherapist CCH Cook County Hospital CCH Certified in Classical Homeopathy CCH Country Club Hills (Fairfax City, VA, USA) accelerates problem resolution, improves service, and reduces support costs with Identify's AppSight Black Box Software Identify Software, the pioneer and leader in application support chain optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , today announced that CCH INCORPORATED (Riverwoods, Ill.), a leading provider of tax and business law information and software, has signed an agreement to expand its use of Identify's AppSight Black Box software to 12 CCH units across the U.S. Identify's solution has enabled CCH to optimize optimize - optimisation its support processes by accelerating application problem resolution cycles and improving customer service. "This latest agreement builds upon the success we have had with Identify Software's products over the past two years," said CCH INCORPORATED's CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. John Roth John Roth, is the former Chief Executive Officer (CEO) of Nortel. He was born in Alberta, Canada, in 1942. He was named Northern Telecom Limited's CEO in 1995 and was elected to the board of directors in 1996. . "We achieved an immediate ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). in terms of accelerated problem resolution and better service for our customers, all while reducing support costs. Based on that return, we have made the strategic decision to expand our use of AppSight significantly across our business. We consider AppSight a vital business solution for optimizing our support processes by capturing, communicating, and identifying the root cause of problems in Windows, .NET, and J2EE applications A J2EE application or an enterprise application is any deployable unit of J2EE functionality. This can be a single J2EE module or a group of modules packaged into an EAR file along with a J2EE application deployment descriptor. ." Several CCH organizations across the U.S. are currently using Identify's AppSight Black Box software, including technology, customer service, quality assurance, and software product groups. "We plan to roll out AppSight across more CCH units in the U.S. and Canada in 2004. By the time we're done, we'll have up to 500 people using Identify's application support system," said Roth. Identify's patented AppSight Black Box software provides a comprehensive solution for optimizing the application support process. With analysis tools designed to fit the needs of each tier in the support chain -- help desk, IT operations, and application development -- AppSight reduces application support costs and accelerates problem resolution by helping support team members rapidly pinpoint diverse application problems including user mistakes, deployment, integration and configuration issues, performance bottlenecks, and coding errors. About CCH INCORPORATED CCH INCORPORATED, headquartered in Riverwoods, Ill., was founded in 1913 and has served four generations of business professionals and their clients. The company produces more than 700 electronic and print products for the tax, legal, securities, insurance, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , health care and small business markets. CCH is a Wolters Kluwer Wolters Kluwer N.V. (Euronext: WKL) is a leading global information services and publishing company. The company provides products and services for professionals in the health, tax, accounting, corporate, financial services, legal and regulatory, and education sectors. company. The CCH web site can be accessed at cch.com. About Identify Software Identify Software is the pioneer and leader in application support software, enabling enterprises and software vendors to accelerate application support processes, reduce support costs, and improve customer service. Based on its patented Black Box software technology, the AppSight support system captures full problem data from running production applications and provides the means for problem communication and root cause identification by any tier in the support chain. Fully integrated with existing support processes, Identify's solution changes application support from a cost item into a competitive advantage. Established in 1996, Identify Software is headquartered in Israel and Raleigh North Carolina North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures Area, 52,586 sq mi (136,198 sq km). Pop. , with offices throughout the US, Europe, and in Japan. For more information about Identify, please visit www.identify.com or call 800.364.5467. |
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