CCG And GWI Joint Contribution Results in New Company; MS3 Online Will Offer Full-service Customer Relationship Management Tool as ASP.Business/Technology Editors Lotusphere Booth # A12 ORLANDO, Fla.--(BUSINESS WIRE)--Jan. 15, 2001 CCG CCG Chicago CCG Collectible Card Game CCG Canadian Coast Guard CCG Country Commercial Guide CCG Children's Cancer Group CCG Commission Canadienne des Grains (Canadian Grain Commission) , a technology-centered professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. firm based in Atlanta, GA, and GWI GWI Great Works Internet GWI Guyana Water Inc GWI General Wage Increase GWI Grinding Wheel Institute GWI Games Workshop Interactive GWI Greenhouse Warming Index GWI Greenwood International, Inc. Software of Vancouver, WA, jointly announced the formation of a new company, MS3 Online, to provide CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. services through an Application Service Provider (ASP) model. MS3 Online will deliver to the small and medium business (SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. ) marketplace a fully integrated Customer Relationship Management (CRM) solution delivered in an ASP model uniquely priced on a per usage basis. This move is in response to overwhelming market demand -- the customer relationship management (CRM) market will exceed $24 billion by 2003, creating a tremendous demand for full-service tools that are available to a customer-service centric organization from a variety of sources. MS3 Online, based in Atlanta, GA, will be led by veteran CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Bob Thorn, formerly CEO of IntellAgent Control of Dallas, TX. MS3 has partnered with Phoenician Ventures, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control of Philadelphia, PA, to insure a continuous stream of funding for MS3's rapid growth plans. MS3 Online has exclusive global rights for sales, marketing and ongoing development of the CRM package. The tool set, designed for sales, marketing, customer service and support professionals, builds off the strength of GWI Software's award-winning products fueled by CCG's high-volume and highly secure ASP delivery model. Utilizing the strength of Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. and Domino, on which the software is developed, gives MS3 a strong edge in the ASP market. "We are entering a market full of need for affordable, online tools and immediately taking a leadership position by setting a high performance standard," stated CEO Bob Thorn. "Customers demand the level of quality and service that can only come through a full-service CRM tool. Unfortunately, most traditional CRM packages are either totally unaffordable un·af·ford·a·ble adj. Too expensive: medical care that has become unaffordable for many. un or lack true integration. By providing one of the best CRM tools out there in an ASP format with a flexible pricing structure, we are making them affordable and accessible to almost every size enterprise around the globe." "In today's software market it is important to have both a shrink-wrapped and an ASP offering for your customers," said Daren Nelson, founder and CEO of GWI Software. "Through this arrangement GWI is able to focus on our core market of shrink-wrapped support solutions while MS3 leverages our three plus years of experience in the CRM marketplace. It really is a win-win solution for our existing and future customers." Initially, MS3 Online will manage all sales, but looks to develop both VAR and OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and channels in the future. About CCG CCG, a technology-centric professional services firm, provide high value-added services to customers in small to mid-size businesses around the globe through strategic use of cutting-edge technologies. About GWI Software GWI Software, founded in 1992, is the pioneer and leading provider of Collaborative Customer Support Solutions. GWI's help desk and customer support applications have a customer base of more than 1,500 sites worldwide. This award-winning suite of applications allows users to streamline help desk and customer support operations by integrating all customer, contact, incident, asset, and service information. The company currently markets its products worldwide from its offices in Vancouver, Washington. Phoenician Ventures, LLC is a business development, venture advisory and investment banking firm that provides these services to early stage companies, private investors and first time venture funds. GWI Software is the trademark of Groupware Incorporated. Lotusphere and Lotus Notes are registered trademarks and Domino is a trademark of Lotus Development Corp. |
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