CCC INFORMATION SERVICES UNVEILS ACCESS CLAIMS SERVICES(SM); The Complete Auto Collision Claims Management Solution.

CHICAGO--(BUSINESS WIRE)--Aug. 3, 1995--The insurance industry -- which spends $5 billion to $7 billion annually on claims adjusting and processing alone -- faces a pressing need to reduce costs while maintaining high customer satisfaction.

In response, insurers are obtaining services from the most efficient providers, regardless of whether they are internal or external to the organization. To help them meet that challenge, CCC Information Services Inc. announces the introduction and immediate availability of ACCESS Claims Services(SM), a complete claims management solution supporting the auto insurance claims industry.

From the initial loss report through vehicle appraisal and reinspection, to post-repair customer satisfaction surveys, ACCESS can significantly reduce administrative costs while ensuring that the total claim process runs efficiently. As a result, the overall claims settlement cycle is substantially reduced, and customers receive personalized attention that is focused on a speedy and satisfactory resolution of their claim.

By electronically transmitting information between the insurer and a network of quality appraisers and repair facilities that have been authorized to complete appraisals, ACCESS enables a shorter repair cycle, faster settlement and the assurance of quality, all delivered through the resources of CCC. Through ACCESS, the insurance company can leverage its core competencies, thus streamlining and improving the efficiency of its entire claims management operation.

Insurance companies taking advantage of ACCESS services receive the benefits of CCC's considerable claims resources, entirely transparent to the insured, without having to make costly additional investments in resources and personnel. Insurers can choose from a ``menu'' of features to best complement their existing operations and business objectives. ACCESS offers fully integrated communications, providing enhanced functionality, flexibility and decision-making.

According to Jack Rozint, senior vice president of ACCESS Claims Services, ``ACCESS is a unique offering and an integral part of CCC's vision for the claims solution of the future. In today's claims environment, cost containment, responsiveness, efficiency and customer satisfaction are critical issues, and ACCESS helps insurers meet those challenges.''

ACCESS can manage the entire claims settlement, from loss report to reinspection, with the following integrated features:

-- Electronic Communications. ACCESS electronically links the

claims office with leading collision repair facilities,

appraisers, parts supplier, salvor and rental companies,

providing the connectivity to better expedite the claim.

Insurers can gain instant access to the status of the repair,

and detect and prevent fraud, helping them save both time and

expense.

-- Certified Appraiser and Repair Network. ACCESS manages the

process for its participants, to ensure that repair facilities

and appraisers provide quality repairs and professional

service. CCC's network of facilities and appraisers have been

prequalified and provide written warranties.

-- Quality Control Services. The ACCESS solution can actively

monitor the performance of service providers, based on

standards determined by the insurer, such as adherence to

appraisal guidelines and targeted re-inspections. Detailed

management reports are provided to track results.

-- Customer Service Reports. Satisfaction surveys of insureds

and claimants inform insurers of potential problem areas and

support proactive solutions. Alerts are immediately

dispatched to both the insurance company and repair facility

for review. This allows the insurer to track performance and

to provide its customers with a choice of competent, high

quality repair facilities.

CCC Information Services, headquartered in Chicago, is the claims industry's leading supplier of advanced claims management, software and communication systems. Its value-added, technology-based products and services increase efficiency and facilitate communication between more than 350 insurance companies and more than 7,000 collision repair facilities, plus a range of business partners. For more information about ACCESS, contact David Gaier or Peter Duckler at HLB Communications, 312/649-0371.

CONTACT: HLB Communications

David Gaier or Peter Duckler, 312/649-0371