CBT Systems Expands Breadth of Courseware With New Technical Support Courses.SAN FRANCISCO--(BUSINESS WIRE)--Sept. 8, 1998-- Training Courseware Enables Technical Professionals to Prepare for A+ Certification See CompTIA. -- A Fundamental Requirement for Today's PC Support Specialists and Help Desk Operators CBT Systems (CBT Systems, Menlo Park, CA) An acknowledged leader in the design and development of interactive education software for information technology training. Specializing in self-study courses that users can take at their own PCs, CBT developed a library of more than 600 titles for , a leading provider of interactive education software for information technology (IT) training, today announced the immediate availability of new interactive computer-based training See CBT. (application) Computer-Based Training - (CBT) Training (of humans) done by interaction with a computer. The programs and data used in CBT are known as "courseware." curriculum for technical support professionals. The new Technical Support curriculum maps to the A+ Certification Program developed by the Computing Technology Industry Association See CompTIA. (CompTIA), and enables technical support professionals to learn key skills in PC hardware configuration, diagnostics and repair, and operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. configuration and troubleshooting. The announcement was made at COMDEX/Enterprise in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , where CBT Systems is exhibiting its complete range of IT and professional skills training solutions at Booth No. 307 at the Moscone Convention Center. "The proliferation of desktop computers and advanced operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. has placed an enormous emphasis on the technical support and help desk departments of today's companies. So much so, that many companies now outsource this critical function to providers who specialize in these services," said CBT (Computer-Based Training) Using the computer for training and instruction. CBT programs are called "courseware" and provide interactive training sessions for all disciplines. Systems' Colm Darcy, director of Curriculum Design. "Our new courseware is designed to enable support providers to satisfy the demand for skilled technicians who not only possess the technical know-how but also the critical customer relations skills that are essential to assisting users with their technical problems." CBT Systems' new Technical Support courseware is designed to enable technical professionals to assimilate the knowledge necessary to attain A+ Certification, and is separated into three subject areas that map directly to the A+ examinations: A+ Core, A+ DOS/Win, and O/S Support. Consisting of 17 courses, the curriculum covers topics such as PC Configuration, Diagnostics and Repair; Safety and Preventative Maintenance; Interaction with Customers; DOS 6.2 and Windows 3.1 Installation and Configuration; Windows 95 Installation, Deployment, Configuration and Troubleshooting; and Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. 4.0 Installation, Configuration and Troubleshooting. The Technical Support courseware is part of CBT Systems' wider curriculum focused on the service and support needs of IT managers, which also includes the recently announced Intel certification courseware. En Pointe Technologies, Inc., a national provider of information technology products and value-added services, is deploying CBT Systems' Technical Support courseware. "We're ramping up our A+ Certification program internally in order to meet the requirements of both vendors and customers," said Tim Devore, Los Angeles Service Operations Manager at En Pointe's El Segundo, Calif. headquarters. "The CBT Systems courseware is especially comprehensive and easy to use, so we're instructing our non-A+ certified staff to download the courseware now and come back to us in one month with their A+ Certification." A+ Certification has become the de facto [Latin, In fact.] In fact, in deed, actually. This phrase is used to characterize an officer, a government, a past action, or a state of affairs that must be accepted for all practical purposes, but is illegal or illegitimate. recognized proof of professional achievement. For many employers, A+ is a condition for employment in technical positions such as PC support specialists and help desk operators. Conceived by and for the IT industry, the A+ credential continues to be supported and enhanced by the industry's leading vendors, resellers, service providers and systems integrators. In-Depth, Flexible Desktop Training As with all CBT Systems' courseware, the new Technical Support courseware employs engaging simulations coupled with established cognitive principles. This means students gain a thorough understanding of how to use the various applications without risk of impact on their local IT environment. The new courses can be deployed via the Internet, a corporate intranet or LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , and via CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). . Availability and Pricing The Technical Support courseware is available for immediate delivery. CBT Systems offers licenses ranging from enterprisewide to personal use. About CBT Systems CBT Systems, a subsidiary of CBT Group PLC (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CBTSY), is a leading provider of interactive education software for information technology professionals in business, education and government markets worldwide. The company's comprehensive library, which covers a range of client/server, mainframe, and Internet and intranet technologies, are used by the world's leading corporations to train employees to develop and apply mission-critical technologies in the workplace. For information on CBT Systems products, call 800/387-0932, fax 650/614-5901, or send an email to salesinfo@cbtsys.com. CBT Systems is located on the World Wide Web at http://www.cbtsys.com. Note to Editors: CBT Systems and the CBT Systems logo are trademarks of CBT Systems. All other company and product names may be trademarks of the respective companies with which they are associated.
CONTACT: CBT Systems
Cindy McCaffrey, 650/614-5962
cindy_mccaffrey@cbtsys.com
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Zing Public Relations
Tim Cox, 650/592-5834
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