CBI Announces its Billing & Payment Processing for Utilities Conference.Business Editors WOBURN, Mass.--(BUSINESS WIRE)--Sept. 17, 2003 Customize Products and Services, Build Brand and Revenue and Drive Adoption of e-Billing The Center for Business Intelligence announces its Billing & Payment Processing for Utilities conference, November 20-21, 2003, in Miami, FL. Utilities increasingly want to know how to build customer loyalty through value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. , how to customize services for mass market and Commercial & Industrial customers and how to develop and market electronic bill payment and processing for greater efficiencies and customer ease-of-use. CBI's Billing & Payment Processing for Utilities will showcase cutting-edge technologies that best integrate and market customer service, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. metering, back-end accounting, and website functions. The conference will also focus on creative strategies and trends current in the marketplace for streamlining and customizing bill analysis and processing for small business and C&I customers. In addition, how to incorporate real-time metering data into both billing and marketing strategies, how to invest in new CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S technologies while maintaining expenditures, and how to market eBilling services for optimal customer adoption will also be covered. The conference features a keynote address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. presented by Patty Walker, Vice President, Billing and Metering Services at Cinergy - "Drive Revenue Potential, Service Consistency and Customer Loyalty through Billing." 10 dynamic industry case studies are showcased from American Electric Power American Electric Power (NYSE: AEP) is a major investor-owner electric utility in various parts of the United States. It is headquartered in Columbus, Ohio. It serves parts of 11 states, and is currently the largest electricity generating utility in the United States. , Cinergy, Duke Power, Energy Business Solutions, Florida Power and Light, Kansas City Kansas City, two adjacent cities of the same name, one (1990 pop. 149,767), seat of Wyandotte co., NE Kansas (inc. 1859), the other (1990 pop. 435,146), Clay, Jackson, and Platte counties, NW Mo. (inc. 1850). Power and Light, Minnesota Power, Pepco, TXU TXU Texas Utilities (Electric and Gas Company) TXU Transmitter Unit Energy and Xcel Energy. Plus, choose from two interactive pre-conference workshops, Thursday, November 20, 2003: A) Integrate Revenue Cycle Technologies - How to Combine AMR, Bill Processing and Customer Service B) Outsourcing Billing Management To register, or for more information, contact Steve Ebeling, P: 781-939-2419 or e-mail s.ebeling@cbinet.com. Get the complete agenda at http://www.cbinet.com/events/PB383/index.html |
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