CBI's Contact Center Management for Utilities Conference; Increase Customer Satisfaction by Implementing Targeted Staffing Strategies and Adding New Contact Channels.Business Editors WOBURN, Mass.--(BUSINESS WIRE)--July 24, 2002 The Center for Business Intelligence announces its Contact Center Management for Utilities conference, September 26-27, 2002, in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. , NV. "CBI CBI abbr. cumulative book index CBI Confederation of British Industry CBI n abbr (= Confederation of British Industry) → C.E.O.E. has put together an impressive conference that addresses the critical challenges that utility contact centers are facing today with compelling case study examples. I look forward to attending." - Dan Dupee, Director, Customer Service Center, Niagara Mohawk Attend CBI's timely "Contact Center Management for Utilities" conference to gain insights on how to implement inexpensive and effective changes as you migrate from a call center into a contact center. Increase customer satisfaction by implementing targeted staffing strategies and adding new contact channels. Nowhere else will you find a conference where you can benchmark against case examples from Avista Utilities, Commonwealth Edison, Kansas City Power & Light, Nashville Electric Service Nashville Electric Service is among the twelve largest public electric utilities in the nation, distributing energy to more than 325,000 customers in Middle Tennessee. The NES service area covers 700 square miles, all of Davidson County and portions of the six surrounding counties. , Omaha Public Power District Omaha Public Power District, or OPPD, is a public electric utility in the State of Nebraska. It is one of the largest publicly owned electric utilities in the United States, serving more than 310,000 customers in 13 southeast Nebraska counties. , Portland General Electric This article is not to be confused with PG&E, a San Francisco, California-based utility company Portland General Electric (PGE) (NYSE: POR) is an electrical utility, formerly owned by the Houston-based Enron Corporation (but now independent), that distributes electricity to , Public Service Electric & Gas, Puget Sound Energy Puget Sound Energy (PSE) is an energy company providing electrical power and natural gas in the Puget Sound region of the northwest United States. It serves electrical power to over 1 million customers in Island, Jefferson, King, Kitsap, Kittitas, Pierce, Skagit, Thurston, and and Tampa Electric Company. Join this outstanding group of speakers at the only independent forum where utility customer service, call center and contact center professionals can share their experiences and lessons learned to improve service and satisfaction. Plus, choose from two interactive pre-conference workshops on Thursday, September 26th: A) Successfully Transition Your Contact Center to a Solution-Sales Model and B) Conduct Customer Research to Evaluate the Performance of Your Interactive Voice Response System and Contact Center. To register, or for more information, contact Glen Manseau, P: 781-939-2513 or e-mail glenm@cbinet.com. Get the complete agenda at http://www.cbinet.com/events/PB250/index.html. |
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