CBI's Building Customer Relationships for Utilities Conference; Integrate CRM, Call Center and Web-based Applications to Improve Customer Satisfaction, Increase Revenue and Reduce Costs.Business Editors WOBURN, Mass.--(BUSINESS WIRE)--Feb. 5, 2003 The Center for Business Intelligence is proud to announce its Building Customer Relationships for Utilities conference, April 10-11, 2003, in Orlando, FL. As the industry explores new technologies and faces economic and regulatory changes, many companies have begun to explore the concept of customer centricity Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers (such as the quest for short term profit). . Attend CBI's "Building Customer Relationships for Energy Companies" conference and learn how to integrate CIS Cis (sĭs), same as Kish (1.) (1) (CompuServe Information Service) See CompuServe. (2) (Card Information S , CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , Call Center and Web-based applications to improve customer satisfaction, increase revenue and reduce costs. Alex Bystrin, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President of Oakville Hydro Corporation will present a Keynote Address keynote address n. An opening address, as at a political convention, that outlines the issues to be considered. Also called keynote speech. Noun 1. on day one on "The Growing Power Growing Power is an urban agriculture organization headquartered in Milwaukee, Wisconsin. It runs the last functional farm within the Milwaukee city limits and also organizes activities in Chicago. of Customers - Switch from a Product-centric Business to a Customer-centric Business". The second day Keynote Address will be presented by Kelly Means, Chief Customer Officer of Colorado Springs Utilities on "Deliver What Customers Value and Enhance Organizational Performance - Complementary Strategies". This conference gives you up to date information on critical factors for building energy customer relationship success including 8 case studies. Learn how to cost justify customer centric initiatives. Identify methods for uncovering your customer needs. Determine the type of investment necessary to implement CRM and upgrade your CIS systems. Also, choose between two interactive pre-conference workshops on Thursday, April 10, 2003 A. Data Warehousing and Data Mining - The Basis of Your Customer Knowledge B. Business Sourcing - How to Outsource for Competitive Advantage To register, or for more information, contact Glen Manseau, P: 781-939-2513 or e-mail glenm@cbinet.com. Please mention priority code, PB336PR. Get the complete agenda at http://www.cbinet.com/events/PB336/index.html |
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