CASCADE TEAMS WITH IBM FOR GLOBAL NETWORK SERVICE DELIVERY.WESTFORD, Mass.--(BUSINESS WIRE)--Aug. 8, 1995--Cascade Communications Corporation has teamed with IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Corporation to deliver seamless, on-site maintenance and technical service to Cascade's public and private enterprise customers building global enterprise-wide networks. The partnership pairs IBM's highly trained service resources with Cascade's high performance, standards-based wide area networking systems and services, to provide users with the technology and service required for growing global networks. Through the new service alliance, Cascade users are assured of comprehensive, on-site hardware service through IBM's worldwide service organization. This service alliance will be implemented first in the U.S., followed by international expansion. Cascade selected IBM as a service provider because of their expertise and experience in supporting global networks. Cascade evaluated and rated IBM as the best service delivery organization on the basis of worldwide customer satisfaction, service delivery, market presence, ease of doing business, and future service directions. "As customers build larger and more complex networks for mission-critical applications, networking vendors must offer immediate, on-site technical service," said Gerry Boucher, Cascade's Director of Customer Service. "Cascade's service alliance with IBM will meet our customers' needs for best-in-class, seamless service. It achieves marketing excellence and customer satisfaction, and is a key element in developing and maintaining our leadership position in the global network systems and services marketplace." "IBM's highly regarded worldwide service organization strengthens Cascade's service organization, and fulfills our goal of delivering the highest levels of technical service with rapid problem resolution to our customers," added Boucher. John Schultz John Schultz (born September 28, 1938) is a former Australian rules football player, who played for the Footscray Football Club in the (then) Victorian Football League (VFL) and is one of the club's greatest players. , Director of Marketing for IBM Services, said, "With the agreement, Cascade customers will receive the benefits of IBM's worldwide customer service expertise to provide users with fully supported global networking solutions." Timely On-Site Service Cascade's global service organization enables customers to maximize use of existing technologies, while planning and migrating to future technologies. The agreement with IBM will enable Cascade to expand on its customer service capabilities, while preserving quick response and ease of contact for customers. Under the agreement, Cascade's service organization will continue to be the first point of contact for all customer problem resolution. Upon receiving a customer service call, a Cascade customer service engineer will perform a diagnostic evaluation diagnostic evaluation Workup Medtalk An evaluation used to diagnose disease Components Medical Hx, CXR or other images, collection of specimens from blood for lab analysis to determine the network problem. If a Cascade customer service engineer determines there is a hardware problem with Cascade equipment, the Cascade engineer will dispatch an IBM customer engineer (job) IBM Customer Engineer - (CE) A hardware guy from IBM. to the customer site. Depending on location, customers may contract with Cascade for various on-site response plans. Spare Parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. Deployment and Technical Training IBM will carry the necessary spares inventory at its locations to provide quick service to the customer base. IBM's sophisticated logistics system will manage deployment of spare parts. This highly automated system will help Cascade to better support and plan for field spares inventory levels, and increase customer satisfaction. Cascade will provide IBM personnel with complete product training on a continuous basis. Comprehensive training on Cascade's entire product line will aid IBM's service organization in resolving on-site customer issues. One of the world's fastest growing data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. companies and price/performance leader in frame relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. , Cascade Communications Cascade Communications was a Westford, Massachusetts based manufacturer of communications equipment. Founding Cascade was founded by Desh Deshpande in 1990, and was led by CEO Dan Smith. Product Cascade made a compact Frame Relay system. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CSCC CSCC Calgary Sports Car Club (Alberta, Canada) CSCC Clemson Sports Car Club CSCC Columbus State Community College (Ohio) CSCC Classic Sports Car Club (UK) ) of Westford, Mass. is a global provider of wide area networking products and services for the enterprise and public carrier network markets. The pioneer of multiservice WAN switches, Cascade is uniquely positioned to deliver enterprise-ready switches and network management solutions that enable customers to seamlessly integrate existing technologies with emerging ATM technology. Cascade multiservice switches offer the highest port density in the industry, sophisticated software provisioned to facilitate ATM migration, and the first platform to offer users a choice of WAN services for cost-effective network expansion and investment protection. Cascade's global service organization positions customers to make maximum use of existing technologies, while planning and migrating to future network technologies. Worldwide, private and public networks such as BellSouth, Bridge Information Systems, GTE GTE General Telephone & Electronics GTE Génie Thermique et Énergie (French) GTE Gas Turbine Engine GTE Global Tropospheric Experiment GTE Geothermal Energy GTE Gas Turbine Efficiency plc (Sweden & USA) , US West, LDDS/WilTel, and British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. rely on Cascade products and services for unparalleled quality of service and high performance WAN services. IBM Services include complete data center design and construction, IBM and other companies' equipment maintenance, software services, application data and hardware migration support, systems integration, network implementation, analysis and management, remote network monitoring, business recovery services, and technical and professional education. CONTACT: Gerry Boucher Maureen Liberty/Patty Anderson Cascade Communications Corp. Neva Group 508-952-1240 617-441-4000 or Cascade Investor Relations Investor relations The process by which the corporation communicates with its investors. Linda Fetty, IBM 508-952-2552 914-433-4902 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion