CALLASSURE ENHANCES PATIENT CARE IN JAPANESE HOSPITALS.Vocantas, Ottawa, developer of advanced interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) solutions, has announced a partnership with Communication Business Avenue Inc. (CBA See Capital Builder Account. ) of Kanagawa, Japan. After establishing the need for a partner with both IVR and healthcare expertise, CBA's research identified that Vocantas had the required expertise to help it address critical healthcare shortages in Japan where people have died while waiting for care. A recent survey discovered that Japanese hospitals rejected 14,000 emergency patients in 2007. The Vocantas CallAssure solution, which has been proven to target these wait-time issues, will be marketed to hospitals and clinics to automate To turn a set of manual steps into an operation that goes by itself. See automation. post-discharge patient follow-up via telephone. This will result in a reduction of adverse events and the need for re-admissions, hence reducing wait times for new patients. The implementation of IVR technology in this environment will significantly reduce the burden on already overwhelmed o·ver·whelm tr.v. o·ver·whelmed, o·ver·whelm·ing, o·ver·whelms 1. To surge over and submerge; engulf: waves overwhelming the rocky shoreline. 2. a. healthcare resources. The CallAssure solution will also be used to facilitate appointment reminder notifications, missed appointment reminders, rescheduling and chronic disease dosage dosage /dos·age/ (do´saj) the determination and regulation of the size, frequency, and number of doses. dos·age n. 1. Administration of a therapeutic agent in prescribed amounts. management. "We chose Vocantas because of its history of success with IVR technology in healthcare applications," said Mr. Hiroshi Shibayama, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CBA. "We learned how CallAssure has improved patient safety and increased efficiencies for hospitals in North America Lists of hospitals for each country in North America.
Vocantas will be working with CBA to adapt the CallAssure technology for the specific needs of the Japanese market. "We are very excited to be working with CBA and look forward to seeing the results of the successful implementation of CallAssure in Japan," said Gary Hannah, president and CEO of Vocantas Inc. "As a company founder, I am thrilled when the solution meets the need, as it did with CBA. We are keen to engage with companies like CBA that understand the power of IVRs in healthcare." About Vocantas Vocantas is a developer of interactive voice response solutions (IVRS) that use advanced computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration and speech technology to provide its customers with cost-effective customer outreach solutions. The company's easy-to-use, turn-key solutions offer customizable core features and optional enhancements that integrate seamlessly with existing systems. Its products have particular application in the healthcare, utilities and customer service environments where they have been proven to increase efficiencies while minimizing operational costs. CallAssure, an IVRS optimized for hospitals to follow-up on discharged patients, has recently completed clinical trials in North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. hospital environments with favourable results. For more information,visit http://www.vocantas.com or call 613/234-7227, ext. 234. About Communication Business Avenue Communication Business Avenue Inc. (CBA) was founded in 2006 as a communication solution provider. CBA provides VoIP solutions and telephony-related applications, and offers services for web business, translations, localizations and others. For more information, please visit www.cba-japan.com. |
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