CA Delivers IT Service Quality Management with Integrated Solutions.Announcement Highlights Success of CA's Wily Technology CA Wily Technology, formerly Wily Technology, Inc., was purchased by CA, Inc. (NYSE: CA) in March 2006. Overview According to analyst firms including Gartner Group, CA Wily is a market leader in Application Performance Management. Division in First Year After Acquisition LAS VEGAS Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. -- CA (NYSE NYSE See: New York Stock Exchange : CA) today announced that it has integrated three of its industry-leading IT management solutions to enable Service Quality Management (SQM SQM Square Meters SQM Software Quality Management SQM Sky Quality Meter SQM Service Quality Management SQM Signal Quality Monitoring SQM Stable Queue Manager SQM Surface Quality Monitor SQM Supplier Quality Manual SQM Signal Quality Monitor ), allowing IT organizations to consistently deliver high-quality applications and services that meet the performance requirements of the business. The solutions integrated include CA Application Performance Management from CA's Wily Technology division, CA Incident and Problem Management and CA Service Level Management. The new integration adds to the success achieved by CA Wily Technology since its acquisition in March 2006. In addition to integrating with key CA technologies, CA Wily Technology has gained more than 150 new customers and introduced five new products since its acquisition. Aligning IT and Business with Service Quality Management With these integrated solutions CA customers can fulfill the requirements of Service Quality Management, an essential part of Business Service Management. They can create service level agreements (SLAs) for specific applications, transactions or groups of users, and measure actual performance based on real customer experience metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. . IT teams can identify and diagnose the root cause of problematic transactions, and automate incident and problem management to help ensure efficient and thorough resolution. This closed-loop system Noun 1. closed-loop system - a control system with a feedback loop that is active closed loop control system - a system for controlling the operation of another system helps ensure that IT services are aligned with business goals and best practices, including ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). and Six Sigma Not to be confused with Sigma 6. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects.[1] A defect is defined as nonconformity of a product or service to its specifications. quality initiatives. "CA helps customers achieve Business Service Management by integrating industry-leading solutions that link IT infrastructure to the business services they support," said Jacob Lamm, senior vice president and general manager of CA's Business Service Optimization business unit. "The breadth of CA's portfolio and the innovative ways we are integrating those technologies to address needs like Service Quality Management make CA a uniquely attractive partner for enterprises seeking to use IT as a competitive differentiator." The three integrated solutions for Service Quality Management are: * CA Application Performance Management, which combines CA Wily Introscope and CA Wily Customer Experience Manager to manage the performance and availability of applications, portals and service-oriented architectures See SOA. (SOAs) * CA Incident and Problem Management, which includes CA Service Desk and automates the workflows necessary to troubleshoot and resolve active and potential service performance and availability issues * CA Service Level Management, which includes CA Service Metric Analysis (Chem.) analysis by volume; volumetric analysis. See also: Metric and facilitates the definition and publishing of service offerings in business terms, with appropriate quality parameters and financial transparency, through the use of an IT service catalog A service catalog, as defined in ITIL Service Delivery, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:
The integration of these solutions will be available later this year. "Addressing Service Quality Management is essential for achieving business goals," said Jasmine jasmine (jăs`mĭn, jăz–) or jessamine (jĕs`əmĭn), any plant of the genus Jasminum of the family Oleaceae (olive family). Noel, founder and partner, Ptak, Noel & Associates. "It is no longer possible to expect consistent, reliable, high-performing services if service level management, problem management, and technology monitoring are disconnected. CA's approach of creating closed-loop integrations between management solutions addresses the need for a holistic, process-based management Process-based management is a management approach that governs the mindset and actions in an organization. It is a philosophy of how an organization manages its operations, aligned with and supported by the vision, mission and values of the organization. approach. This aligns IT's operational efforts to ensure business applications and services meet the performance requirements of business managers." Rapid Pace of Innovation and Integration Builds Customer Value The integration of solutions to enable Service Quality Management is one of many significant achievements by CA Wily Technology since its acquisition. The division also released a new version of its industry-leading CA Wily Introscope product that includes advanced analytics, deeper transaction visibility and clustering for today's largest IT environments. Further, it introduced a unified product to manage the performance of both Java and .NET applications. In addition, CA Wily Introscope was integrated with several other key CA solutions, including CA Unicenter NSM (Network and System Management) Running and controlling the networks and computer systems in an enterprise. See network management. and CA SiteMinder--enabling customers to derive even more value from their investment in CA technologies. "Solutions from CA Wily have helped our IT staff to better align our applications with the needs of our business and achieve some of the highest customer satisfaction ratings in our industry," said Cindy Tesar, systems analyst, Distributed Systems Distributed systems (computers) A distributed system consists of a collection of autonomous computers linked by a computer network and equipped with distributed system software. Management at Hewitt, a CA Wily customer. "We look forward to CA Wily continuing to help us simplify and unify the management of our enterprise IT assets." For additional information about CA Wily Technology, visit: http://www.wilytech.com. About CA Wily Technology CA Wily Technology, a division of CA, is the market-leading provider of Enterprise Application Management solutions. By providing end-to-end visibility into customer transactions in real-time, CA Wily's products enable companies to successfully manage the health and availability of their critical Web applications and infrastructure. CA Wily's collaborative management approach allows enterprises to rapidly detect and diagnose application slowdowns and failures, and better assess the impact of application performance on business success. This means better customer service, more stable revenue streams, and higher IT productivity. To learn more about CA's Wily Technology division, visit http://www.wilytech.com or call 1 888 GET WILY. About CA CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit http://ca.com. Copyright [c] 2007. CA, Inc. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion