CA Announces Enterprise Technical Support for Workgroup Products.ISLANDIA Islandia could refer to:
24 x 7 Support For ARCserve, Inoculan, FAXserve And Other Stand-Alone (jargon) stand-alone - Capable of operating without other programs, libraries, computers, hardware, networks, etc. Exactly what is absent is presumed to be obvious from context. "We only run Windows on stand-alone PCs because it's too dangerous to run it on networked ones." Products Provides Rallying Point Noun 1. rallying point - a point or principle on which scattered or opposing groups can come together point - a brief version of the essential meaning of something; "get to the point"; "he missed the point of the joke"; "life has lost its point" For Consistent, Enterprise-Wide Aftersales Support Computer Associates International, Inc. (CA) today announced a far-reaching program to extend technical support across all CA stand-alone workgroup products, including the products acquired from Cheyenne. The program delivers to users of CA's stand-alone workgroup products, including Remotely Possible, ARCserve, Inoculan, FAXserve, DS Standard, AuditWare, and other former Cheyenne products, all the benefits of CA's award-winning enterprise-wide technical support strategy. The CA Enterprise Technical Support Program includes the same 24 hours per day/seven days per week (24 x 7) technical support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for workgroup products that users of CA's other products have long enjoyed. CA offers its clients a variety of programs designed to deliver comprehensive after-sale technical support services. "As workgroup products have taken on mission-critical roles in the enterprise, our clients have requested more seamless and more responsive levels of technical support," said T.M. Ravi, CA vice president of enterprise management marketing. "CA is taking the lead in applying the industry's most innovative technical support resources and targeting them effectively and accurately at our clients' most pressing business challenges." Under CA's new program, an unlimited number of users within an organization can make an unlimited number of technical support requests on a 24 x 7 basis for any CA workgroup product for which they have purchased support. CA's Enterprise Technical Support goal is to provide for 80 percent of telephone calls to be attended to within 60 seconds during business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a . CA announced a two-tier fee structure for Enterprise Technical Support for each product category: Tier 1 technical support provides customers with 24 X 7 telephone support, problem severity callback An authentication technique that calls the sender back. After connection is made, the receiving side breaks the connection and calls the sender to ensure that the logon was made from the authorized computer. Callback prevents a stolen ID and password from being used on a different machine. , unlimited number of callers, and unlimited number of calls for a fee of 12 percent of the list price of the products supported, multiplied mul·ti·ply 1 v. mul·ti·plied, mul·ti·ply·ing, mul·ti·plies v.tr. 1. To increase the amount, number, or degree of. 2. Mathematics To perform multiplication on. by the total number of such products throughout the enterprise. Tier 2 technical support includes the support provided in Tier 1 and adds product updates and upgrades, for a fee of 19 percent of the list price of the products supported, multiplied by the total number of such products throughout the enterprise. All customers with existing Premium and 24 x 7 Cheyenne support contracts will receive all the services of Enterprise Technical Support at no additional cost until their contract expires. Customers without an Enterprise Technical Support contract receive free technical support for 90 days after the first technical support call. Subsequently, customers will be charged $95 per incident. This program is available immediately in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and is expected to be rolled out worldwide in early June. All North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. clients interested in signing up for this support can contact 888-886-5377. Clients can also take advantage of free on-line support and access to the technical support knowledge base on the CA web site at http://www.cai.com. Computer Associates International, Inc. (NYSE NYSE See: New York Stock Exchange : CA), with headquarters in Islandia, N.Y., is the world leader in mission-critical business software. The company develops, licenses and supports more than 500 integrated products that include enterprise computing Refers to information technology in the larger company. See enterprise data and enterprise networking. and information management, application development, manufacturing and financial applications. CA has over 11,000 people in 160 offices in 43 countries and had revenue of $4.5 billion in calendar year 1997. CA can be reached by visiting http://www.cai.com on the World Wide Web, emailing info@cai.com, or calling 1-516-342-5224. -0- All referenced product names are trademarks of their respective companies. CONTACT: Pam Leeds, (516) 342-2377 or leepa06@cai.com |
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