C3i to Showcase Latest End-User Support Solution at HDI 2004, The Leading Event for the Service and Support Industry; HDI 2004 to Take Place April 17th - 21st,2004 in Orlando, Fla.

Business Editors

HDI 2004

NEW YORK--(BUSINESS WIRE)--April 16, 2004

C3i, the leading provider of customer management support solutions for the life sciences industry, will be a featured exhibitor at the Help Desk Institute Annual Conference and Expo - HDI 2004, the world's leading event for the help desk, technical support and service management industry, which will be held April 17th - 21st 2004, at the Gaylord Palms in Orlando, Fla.

During this year's event, C3i will showcase its industry leading end-user support solution and analytical capabilities. Specifically, C3i will demonstrate how Performance Optimizer(TM), its advanced reporting and decision support platform, delivers insights about your CRM system to help you define and deploy technology usage best practices, improve sales and marketing effectiveness, and reduce the total cost of managing and supporting a CRM environment.

HDI 2004's Expo Hall is the most comprehensive place to learn about the latest tools and services for the IT and customer support organization. The event's robust expo hall will feature more than 80 vendors of problem and change management, email management, knowledge management, virtual support, self-service, call center technology, customer and electronic relationship management technology, enterprise technology, training, and more.

Keynote presentations, more than 90 sessions and case studies presented by industry leaders, facilitated roundtable discussions and numerous networking activities will round out the program. In addition, the state-of-the-industry address, prestigious HDI Team Excellence Award winners and the first-ever Help Desk Analyst of the Year Award will be presented at the conference.

For more information about HDI 2003, visit www.thinkhdi.com/hdi2003.

For media and analyst registration, contact Jennifer McClure of AMP Communications at [phone], or email [e-mail].

About Help Desk Institute

Help Desk Institute (HDI) is the global leader for the support industry and the world's largest membership association for service and support professionals. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit, www.thinkhdi.com.

About C3i

C3i is devoted to helping life sciences companies improve customer management effectiveness while lowering the total cost of deploying and supporting a CRM environment. C3i provides business consulting, systems implementation, training, end-user help desk, analytical services, hardware & logistics, asset management, and outsourced managed services. By combining these end-to-end services in a seamless solution, C3i delivers superior value to its clients. C3i has deployed a third of all Siebel Pharma Sales installations and currently supports over 30,000 pharmaceutical sales representatives in North America. To deliver best-in-class CRM and business intelligence solutions, C3i works closely with its alliance partners, which include Siebel Systems, SAS Institute, Cognos, MicroStrategy, and Proscape Technologies. C3i has facilities in New York, NY, Morristown, NJ, Denville, NJ, and Hyderabad, India. For more information, please visit C3i's website at www.c3i-inc.com.