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C3i Showcases Innovative End-User Support and Analytical Solutions at Siebel User Week 2004.


LOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850.  -- C3i, Inc., a market leader in technology and outsourcing services, showcases its latest end-user support capabilities and solutions at this year's Siebel User Week. For over a decade, C3i has been focused on helping organizations improve customer management effectiveness In management, the ultimate measure of management's performance is the metric of management effectiveness which includes:
  • execution, or how well management's plans are carried out by members of the organization
 while lowering the total cost of deploying and supporting CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  environments.

Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc., a leading provider of business applications software, will host the world's largest CRM and business intelligence conference, October 3-6, at the Los Angeles Convention Center The Los Angeles Convention Center (abbreviated LACC) is a convention center in downtown Los Angeles. The LACC hosts annual events such as the Greater Los Angeles Auto Show, and was best known to video games fans as host to E3 until its cessation in 2006. .

As a partner in the Siebel Alliance Program, C3i will demonstrate how it leverages Siebel Field Service and Siebel Analytics to deliver best-in-class help desk and hardware services for today's mobile professional. Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications software, and business processes, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business.

With Siebel business applications as the cornerstone of their toolset, C3i call center technicians and certified solution experts deliver the industry's most comprehensive support solution. C3i embeds advanced analytical reporting into its end-user support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services  to provide actionable business intelligence to its clients, who in turn use the information to improve technology performance and increase field professionals' productivity and effectiveness.

"As a Consulting Partner for over six years, C3i collaborates with Siebel to deliver the highest quality CRM and analytics implementation and ongoing support services to leading Fortune 500 companies," commented Joel Morse, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  of C3i. "We are excited to return to Siebel User Week for the fifth year in a row to demonstrate how we partner with our clients to provide long-term strategic guidance while delivering insights that drive increased technology adoption, focus end-user training and streamline front office applications."

About C3i

C3i's technology and outsourcing services help organizations dramatically improve customer management effectiveness while lowering the total cost of deploying and supporting a CRM environment. C3i provides business consulting, systems implementation, training, help desk, performance optimization, and workstation management services. By combining these end-to-end services in a seamless solution, C3i creates superior value for its clients. Working closely with Siebel Systems, C3i delivers best-in-class CRM and business intelligence solutions. C3i has operations centers The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center.  in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area.  and India. For more information, please visit C3i's website at www.c3i-inc.com.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Oct 5, 2004
Words:415
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