C3i Renews Largest Pharmaceutical Client with Multi-Year End-User Support Services Contract.Business Editors/Science Writers/High-Tech Writers NEW YORK--(BUSINESS WIRE)--April 26, 2004 Firm Will Continue to Provide Help Desk, Hardware, Asset Management, and Outsourced Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality to Support over 8,000 Sales Representatives C3i, Inc., the leading provider of customer management services for the life sciences industry, announced that it has renewed the agreement with its largest client to continue delivering a wide range of services to the pharmaceutical giant's operating companies. The terms of the agreement call for C3i to provide end-user support, including help desk, hardware, and asset management, as well as outsourced managed services, including applications administration, data production and database management for the entire CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. environment. C3i's services will benefit over 8,000 field representatives in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . C3i ensures that life sciences CRM environments are supported by trained technicians who understand not only the technology platform but also the unique business processes of a pharmaceutical organization. The seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of C3i's end-user support and outsourced managed services capabilities create a solution that minimizes down time and provides quick issue resolution. Pharmaceutical field representatives require a sales environment that is consistently optimized to meet their needs and C3i provides that environment. "Renewing not only our largest client, but one of the largest and most admired pharmaceutical companies in the world solidifies C3i's position as the preferred partner for CRM services in the life sciences industry," commented Joel Morse, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and Co-Founder of C3i. "The multi-year renewal demonstrates the world-class service C3i is delivering to the field force, and the continued confidence in C3i's ability to help improve sales effectiveness while aggressively managing the total cost of ownership. I look forward to further strengthening our partnership in the years to come." About C3i C3i is devoted to helping life sciences companies improve customer management effectiveness In management, the ultimate measure of management's performance is the metric of management effectiveness which includes:
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , NY, Morristown, NJ, Denville, NJ, and Hyderabad, India. For more information, please visit C3i's website at www.c3i-inc.com. |
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