C3i Introduces Online Laptop Repair Service for Sales Forces and Mobile Service Organizations; Major Global Pharmaceutical Firm Reduces Shipping and Break-Fix Costs by over 30 Percent by Using C3i's Remote Diagnosis and Repair Solution.MORRISTOWN, N.J. -- C3i, a leading provider of global CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , today launched an innovative online solution to prevent, detect and repair computer problems, enabling C3i help desk agents to rapidly resolve difficult software issues for over 35,000 mobile end users. C3i's new service will diagnose and fix these software issues and significantly reduce unnecessary laptop shipments, leading to less sales force downtime and IT support costs. "Since the majority of all hardware repair shipments are actually caused by software-related problems," said Bob Piwko, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of C3i, "we saw an opportunity to dramatically decrease the number of times a sales force ships in their computer for service - thereby eliminating any loss in productivity." In conjunction with today's commercial launch of C3i's remote diagnosis and repair solution, a global leader in diabetes healthcare successfully completed a remote diagnosis and repair pilot, enabling their IT organization to reduce laptop shipments and repair costs by over 30 percent. "Due to our customer's VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. and firewall restrictions, their previous software repair solutions could not access their remote users. Using a pioneering technology, we offered our client a cost-effective solution that could repair their mobile professional's software issues behind the scenes and without any interruptions to their open applications" added Piwko. "With a resolution rate of over 85 percent, their mobile professionals were more satisfied with the help desk and had less downtime in the field." C3i offers remote diagnosis and repair services from its seamlessly integrated operations centers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , India and Bulgaria. For more information, please visit C3i's website at www.c3i-inc.com. About C3i C3i's unrivaled technology and outsourcing services help organizations dramatically improve customer management effectiveness In management, the ultimate measure of management's performance is the metric of management effectiveness which includes:
Please [ improve this article] or discuss the issue on the talk page. , consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale foodstuff, grocery - (usually plural) consumer goods sold by a grocer plural, plural form - the form of a word that is used to denote more than one and high tech organizations. C3i has global operations centers in the United States, India and Europe. For more information, please visit C3i's website at www.c3i-inc.com. |
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