C3i, Inc. Continues Momentum into 2002 With The Addition of its Newest Support Client.Business Editors NEW YORK--(BUSINESS WIRE)--March 19, 2002 C3i to Ensure Comprehensive Access to Siebel-based CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. Resources to Sales Representatives Officials at C3i, Inc., announced today that it has received a comprehensive contract from a Pennsylvania based pharmaceutical company to manage and support the national deployment of Siebel's ePharma customer relationship management platform. The financial terms of the contract were not disclosed. C3i was selected to manage the support infrastructure for its national sales force of 100 account representatives. And that number could well double in the months ahead, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Dave Hanaman, Executive Vice President and Co-Founder of C3i, Inc. C3i will not only provide help-desk support for the national sales force, but will also manage the sales force's technology assets - computers, personal digital assistants and other devices used to access the Siebel ePharma customer relationship management system. "It is imperative that the sales force is supported by a system and a service provider that understands the business imperatives of the life sciences industry. With Siebel's ePharma platform, and C3i's support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , they will have a solution with proven success in the life sciences industry," states Chuck Haven, C3i's General Manager of Operations. C3i will manage all of the field sales force IT issues, from configuring laptops to meet the unique requirements of each account representative, to providing ongoing maintenance and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , such as upgrading new versions and distributing all CRM enhancements to the sales force without disrupting the work-flow process. "This includes break fix services - in which we have committed to addressing any hardware problems for the sales force within 48 hours," said Chuck Haven. About C3i C(3)i is devoted to helping life sciences companies realize the potential of their investment in customer relationship management. Focusing on the full CRM solution, C(3)i provides customized Siebel system implementation, training, end-user help desk, asset management, applications administration and data production. By combining these EndtoEnd services in a seamless solution, C(3)i delivers superior value to its clients. C(3)i is a Premier Consulting Partner of Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. C3i has facilities in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , NY, and Morristown, N.J. For more information, please visit C3i's website at www.c3icare.com. About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. |
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