C3 launches call recording solution.C3, a supplier of voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. platforms, has announced the availability of a new call recording solution for enterprises, public sector companies and service providers. C3's call recording software supports most popular telephony systems and allows organizations to record individual extensions on an ad hoc For this purpose. Meaning "to this" in Latin, it refers to dealing with special situations as they occur rather than functions that are repeated on a regular basis. See ad hoc query and ad hoc mode. basis, specific DDI ddI and ddC: see AZT. numbers or all calls within a particular group. C3 call recording is provided as a module on the C3 Apcentia platform voice processing solution. A range of other applications, including unified messaging, conferencing, call center management monitoring, prepaid telephony, emergency call out, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , speech recognition and contact center, can also be run on an Apcentia solution concurrently. Call recordings stored on the Apcentia platform can be retrieved as a wav file at any time should the need arise. Call recordings can also be archived on a storage device, allowing them to be accessed at a later date. www.c3ltd.co.uk/ |
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