C3/CustomerContactChannels.

C3/CustomerContactChannels (www.c3connect.com) has an exclusive deal with Social Dynamx to become the first business process outsourcing company in the world to use its advanced platform for identifying prioritizing and managing one-on-one social conversations at scale. The web-based tool allows C3 team members to go beyond simple social media monitoring; and allow them to identify and respond to relevant online conversations and postings, all to help provide a better customer service experience. "The ability to respond to customers through social media channels has become increasingly important as more people voice their opinions through Twitter, Facebook, blogs, and peer-to-peer forums," says Rick Ferry, president and chief operating officer of C3. "With these new advanced tools from Social Dynamx, we can now capture those conversations and proactively respond to customer needs with little delay. Having access to this technology should give us a big competitive advantage in the marketplace."