Butler Group: Touchpaper's IT Business Management (ITBM) Approach Distinguishes It from Major Competitors; New Technology Audit from Butler Group Provides Comprehensive Overview of Touchpaper's Recently Launched ITBM Suite.

NEW YORK -- Butler Group has published a Technology Audit of Touchpaper's recently launched IT Business Management (ITBM) Suite in which it highlights the company's ITBM approach as a key competitive differentiator. The report provides a comprehensive overview of Touchpaper's strategy, its position in the marketplace, the architecture, functionality and deployment of the ITBM suite, as well as Butler Group's view on the significance of the latest version of Touchpaper's product portfolio.

In the Technology Audit, Butler Group explains that Touchpaper has launched its ITBM Suite at a critical time in the market when there is increased pressure on organizations to run IT as a business and to move away from being a pure cost center.

According to John Holden, senior research analyst at Butler Group: "Touchpaper's focus on providing both IT and business managers with the monitoring of performance against Key Performance Indicators (KPIs) should appeal to both its existing and prospective customers at a time when there is increased concentration on running IT as a business."

"The role of IT and customer service is rapidly changing, particularly as organizations become more complex," said Touchpaper senior vice president, Carl Grieves. "Information technology is no longer seen as just a supplier of infrastructure but the department that is an enabler of an organization's overall business objectives."

Grieves continued: "Touchpaper's ITBM solutions have been designed to help position IT services as the strategic infrastructure for facilitating maximum employee productivity and customer satisfaction and pivotal to delivering the vision and goals of an organization as measured by Key Performance Indicators (KPIs). We are delighted that the Butler Group concurs with both the intrinsic value and timeliness of our ITBM proposition."

Butler Group explains how Touchpaper has expanded from its roots in the Help Desk market to provide an end-to-end comprehensive modular solution. Each ITBM module is designed to support the adoption of industry best practices such as ITIL and COBIT. As ITBM has been developed using the Microsoft .NET Web services architecture, it is easy to integrate with existing applications. In addition, its modular, out-of-the-box design makes the suite easy for customers to acquire and use, and to add functionality and modules at their own pace.

Touchpaper's ITBM portfolio provides an end-to-end solution covering all aspects of IT Business Management (IT service management, customer service solutions and network and systems management) in a modular form.

Touchpaper's ITBM suite can help deliver projects that drive business growth and value; meet customer needs and pre-defined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; and foster change in business processes and manage risk.

To find out more and to view the complete report written by Butler Group, please visit http://www.touchpaper.com/News/AnalystReports/

About Butler Group

Butler Group (www.butlergroup.com) is Europe's leading independent IT Research and Advisory organization. Its mission is to ensure that its clients are the most comprehensively informed IT and business managers on current, emerging, and future technology matters, and their impact on business - in short, "Analysis without compromise". Butler Group has established an enviable reputation for the impartiality and incisiveness of its research and opinions. This is evidenced by a client base encompassing over 40% of the top 100 companies in each of Butler Group's key markets. Butler Group is a wholly owned subsidiary of Datamonitor Plc (www.datamonitor.com).

About Touchpaper

With over 20 years of experience across the UK and Europe, the USA and Asia Pacific, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions. Instrumental in redefining the move away from simple help desk products to complete ITBM solutions and services encompassing IT Service Management (ITSM), Customer Service Solutions (CSS) and Network and Systems Management (NaSM), Touchpaper now has over 1,700 customers around the world, supporting over 3 million users. Touchpaper's goal is to help its customers deliver efficient, effective and secure IT and customer services through teams who exceed expectations for service and drive operational value through a combination of efficient operating procedures and leading edge technology. Touchpaper is a member of the HDI (Help Desk Institute) globally and is an HDI Strategic Partner in the UK. It is also a global member of the IT Service Management Forum (itSMF). Our headquarters are located in the UK with offices in the Americas, Europe and Asia Pacific. For further information please visit http://www.touchpaper.com or mail [e-mail]